Question 1

What is the remote control range and signal stability?

Accepted Answer

The industrial-grade remote control system offers an effective range of up to 200 meters with strong signal penetration, ensuring a stable connection even in complex brush environments.

Question 2

What material are the blades made of and are they durable?

Accepted Answer

Blades are made of high-strength forged manganese steel with a special heat-treatment process, offering extreme hardness and toughness to prevent chipping or breaking when hitting stones.

Question 3

How stable is the machine on slopes?

Accepted Answer

With a low center of gravity and wide track design, the machine can work safely on slopes up to 45-50 degrees, effectively preventing tip-overs during hillside operations.

Question 4

What is the warranty and after-sales support policy?

Accepted Answer

We provide a 1-year warranty. As the original manufacturer, we stock all spare parts and provide free replacement parts and video technical guidance during the warranty period.

Question 5

Do you support OEM/ODM customization?

Accepted Answer

Yes, as a source manufacturer, we can customize colors, logos, and technical specifications based on your specific market requirements.

Question 6

What are the typical lead times for orders?

Accepted Answer

Sample orders are typically shipped within 7-10 days, while bulk orders (e.g., 20ft containers) usually take 20-30 days.

Question 7

Is the remote control difficult to operate?

Accepted Answer

No, the remote control is user-friendly and similar to a game controller. Beginners can usually master basic operations in 5-10 minutes with the provided manual and videos.

Question 8

What is the material of the tracks and can they handle rocky terrain?

Accepted Answer

We use reinforced rubber tracks with internal steel wire, which protect the lawn while providing excellent traction and durability on muddy, sandy, or rocky wasteland.

Question 9

How does the machine generate power for the battery?

Accepted Answer

The machine has a built-in self-generation system where the gasoline engine charges the battery while working, ensuring long working hours without battery anxiety.

Question 10

How are machines packed for sea freight?

Accepted Answer

We use sturdy, export-standard fumigation-free wooden crates with secure cushioning inside to ensure the machines arrive in perfect condition after long-distance shipping.

Question 11

Do you offer CE certification for your products?

Accepted Answer

Yes, our remote-controlled mowers and brush cutters are CE certified, meeting EU safety standards for smooth sales in the European market.

Question 12

Are you a trading company or a real manufacturer?

Accepted Answer

We are the source manufacturer with our own R&D team and production workshops. You are welcome to visit our factory via video call at any time.

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