Question 1

What is the remote control range and signal stability?

Accepted Answer

We use an industrial-grade remote control system with an effective range of up to 200 meters. The signal has strong penetration, ensuring a stable connection even in complex brush environments.

Question 2

What material are the blades made of and are they durable?

Accepted Answer

Our blades are made of high-strength forged manganese steel with a special heat-treatment process. They offer extreme hardness and toughness, preventing chipping or breaking even when hitting small stones.

Question 3

How stable is the machine when working on slopes?

Accepted Answer

With a low center of gravity and wide track design, the machine can work on slopes up to 45-50 degrees, effectively preventing tip-overs during hillside or embankment operations.

Question 4

What is the warranty and repair support policy?

Accepted Answer

We offer a 1-year warranty. As the original manufacturer, we stock all spare parts. In case of issues, we provide video technical guidance and ship replacement parts free of charge during the warranty period.

Question 5

What are the main wearing parts of the machine?

Accepted Answer

The main wearing parts include blades, rubber tracks, and air filters. We recommend purchasing a 'Spare Parts Kit' with your machine order to ensure long-term, uninterrupted operation.

Question 6

Do you support OEM/ODM customization?

Accepted Answer

Yes. As a source manufacturer, we can customize colors, logos, and even adjust technical specifications based on your specific market requirements.

Question 7

What is the typical lead time for orders?

Accepted Answer

Sample orders are typically shipped within 7-10 days; bulk orders (e.g., 20ft containers) usually take 20-30 days.

Question 8

Is the remote control easy to operate for beginners?

Accepted Answer

It's very simple. The remote control is user-friendly, similar to a game controller. Beginners can usually master basic operations in 5-10 minutes. We provide a detailed manual and operation videos with every machine.

Question 9

What material are the tracks and can they handle rocky terrain?

Accepted Answer

We use reinforced rubber tracks with internal steel wire. This material protects the lawn while providing excellent traction and durability, allowing it to easily traverse muddy, sandy, or rocky wasteland.

Question 10

How does the machine generate power to charge the battery?

Accepted Answer

The machine has a built-in self-generation system. The gasoline engine charges the battery while working, so you don't have to worry about the battery life of the remote-control travel system, enabling long working hours.

Question 11

How are machines packed for sea freight safety?

Accepted Answer

We use sturdy, export-standard fumigation-free wooden crates. The machines are secured and cushioned inside to ensure they arrive in perfect condition after long-distance sea freight.

Question 12

Do you recruit local distributors and what support is offered?

Accepted Answer

We are actively looking for global partners. For distributors, we offer more competitive wholesale pricing, priority supply of spare parts, and customized marketing materials support.

Question 13

Are the products CE certified?

Accepted Answer

Yes, our remote-controlled mowers and brush cutters are CE certified, meeting EU safety standards and allowing for smooth sales in the European market.

Question 14

Are you a trading company or a real manufacturer?

Accepted Answer

We are the source manufacturer with our own R&D team and production workshops. You are welcome to visit our factory and production lines via video call at any time.

Question 15

Can you provide translated versions of the user manual?

Accepted Answer

Certainly. We currently provide user manuals in English, German, French, and Spanish. If you have specific language requirements, we can also assist with the translation.

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