Question 1

What is the maximum load capacity?

Accepted Answer

We offer models ranging from 500kg to 15000kg. Please choose the appropriate model based on your specific project needs.

Question 2

What kind of terrain can it handle?

Accepted Answer

The tracked design ensures excellent ground contact, making it suitable for muddy, sandy, mountainous, snowy, and soft terrains.

Question 3

Is the power system gasoline or diesel?

Accepted Answer

We offer multiple power options including gasoline and diesel engines, all complying with emission standards for strong power and fuel efficiency.

Question 4

Does the cargo box support automatic unloading?

Accepted Answer

Yes, our machines are equipped with a hydraulic self-unloading system, which can be easily operated via a control lever.

Question 5

Is the machine complicated to operate?

Accepted Answer

The operation is very intuitive and simple. We provide detailed manuals and videos; a novice can master basic operations in 10-20 minutes.

Question 6

What is the material of the tracks?

Accepted Answer

We use high-strength engineering rubber tracks with built-in steel wire frameworks, offering excellent wear and tear resistance.

Question 7

What is the warranty period?

Accepted Answer

We provide a 12-month global warranty. Replacement parts are provided free of charge for any quality issues during this period.

Question 8

Do you support OEM/ODM customization?

Accepted Answer

Yes, we can customize colors, logos, cargo box dimensions, or add special attachments like cranes or sprayers according to your requirements.

Question 9

What is the typical lead time?

Accepted Answer

Standard models ship within 7-15 days. Customized products generally take 20-30 days, depending on order volume and specifications.

Question 10

Can this vehicle work on slopes?

Accepted Answer

Yes, with excellent grip, it allows for a maximum climbing grade of 30-45 degrees depending on the load, ensuring stability.

Question 11

Can it fit through standard indoor doorways?

Accepted Answer

Our compact models (e.g., 500kg class) have a width of only 70-80cm, allowing them to easily pass through indoor doorways and elevators.

Question 12

How are the products packaged?

Accepted Answer

FCL uses steel wire fixing; LCL uses non-fumigation wooden cases. All machines are sprayed with anti-rust wax and wrapped for protection.

Question 13

Do you have CE certification?

Accepted Answer

Our main models are CE certified and comply with relevant emission standards, with extensive export experience to Europe and the USA.

Question 14

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

To support new customers, our MOQ is just 1 unit. Bulk purchases (3 units or more) enjoy better discounts and lower shipping costs.

Question 15

Is it an electric start or a recoil start?

Accepted Answer

Our crawler carriers come standard with an electric start for convenience, retaining recoil start as an emergency backup.

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