Question 1

What is the maximum load capacity?

Accepted Answer

We offer various models with load capacities ranging from 500kg to 15000 kg. Please choose the appropriate model based on your specific project needs.

Question 2

What kind of terrain can it handle?

Accepted Answer

The tracked design ensures excellent ground contact, making it suitable for muddy, sandy, mountainous, snowy, and soft terrains where ordinary wheeled vehicles cannot enter.

Question 3

Is the power system gasoline or diesel?

Accepted Answer

We offer multiple power options. All engines comply with emission standards, providing strong power and fuel efficiency.

Question 4

Does the cargo box support automatic unloading?

Accepted Answer

Yes, our machines are equipped with a hydraulic self-unloading system, which can be easily operated via a control lever, significantly improving work efficiency.

Question 5

Is the machine complicated to operate?

Accepted Answer

The operation is very intuitive and simple. We provide a detailed operation manual and demonstration videos. Typically, a novice can master the basic operations in just 10-20 minutes.

Question 6

What is the material of the tracks?

Accepted Answer

We use high-strength engineering rubber tracks with built-in steel wire frameworks. They offer excellent wear resistance, tear resistance, and low ground pressure.

Question 7

How long is the warranty period?

Accepted Answer

We provide a 12-month global warranty. For any parts damaged due to quality issues during the warranty period, we will provide replacement parts free of charge.

Question 8

Do you support OEM/ODM customization?

Accepted Answer

Yes. As a source manufacturer, we can customize colors, logos, cargo box dimensions, or add special attachments (such as cranes, dump buckets, sprayers, etc.) according to your requirements.

Question 9

What is the typical lead time?

Accepted Answer

Standard models can usually be shipped within 7-15 days. For customized products, the lead time is generally around 20-30 days, depending on the order volume and specifications.

Question 10

Can it fit through standard indoor doorways?

Accepted Answer

Our compact models (such as the 500kg class) have a width of only 70-80cm, allowing them to easily pass through indoor doorways, narrow orchard gaps, or small freight elevators.

Question 11

How are the products packaged?

Accepted Answer

For FCL, we use steel wire fixing; for LCL, we use non-fumigation wooden cases. All machines are sprayed with anti-rust wax and wrapped in protective film before loading to prevent sea salt corrosion.

Question 12

Do you have CE certification?

Accepted Answer

Our main models are CE certified and comply with relevant emission standards. We have extensive export experience and can provide a full set of documents required for customs clearance.

Question 13

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

To support new customers, our MOQ is just 1 unit. Of course, bulk purchases (3 units or more) will enjoy better discounts and lower average shipping costs.

Question 14

Is it an electric start or a recoil start?

Accepted Answer

Our crawler carriers come standard with an electric start for convenience. Additionally, we retain recoil start as an emergency backup (depending on the specific engine model).

Question 15

What is the maximum travel speed?

Accepted Answer

Our machines are typically designed with high and low gear ranges. The low gear is for heavy-duty climbing, while the high gear is for flat terrain transport.

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