What payment methods are accepted?

T/T, L/C, Credit Card, MIC online payment, etc.

Are customs duties and VAT included in the quote?

FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.

Is packaging export-compliant?

Yes. All units are packed in reinforced export wooden cases with foam.

What is the warranty and cross-border repair process?

Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.

Is operational training provided?

Yes. Options include multi-language training videos, remote video guidance, and on-site training.

Do you offer distributor partnerships?

Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.

Shopping Mall Guide Robot Retail Customer Service Bot Interactive Promotion Robot

Name: Shopping Mall Guide Robot Retail Customer Service Bot Interactive Promotion Robot
Brand: Henan Chuangwang Intelligent Equipment Co., LTD
SKU: 2105614262

Shanghai, ChinaHenan Chuangwang Intelligent Equipment Co., LTD

US$3,680.00

1 Piece

Sample price:US$3680.00/piece.Request sample

Product profile

Customization

Available

Battery Life

8 hours

Communication Interface

Wi-Fi

Model NO.

CW-YS

Interaction Mode

Touch Screen

Navigation System

Lidar

Operating System

Android

Service Scenarios

Hospital Assistance, Hotel Room Service, Office Receptionist, Supermarket Delivery

Type

Food Delivery Robot

Delivery Time

7-14 Days

Transport Package

Wooden Box

Specification

540X500X1300

Trademark

chuangwang

Origin

China

HS Code

8479899990

Production Capacity

500000

Key features

Advanced SLAM Navigation: Equipped with LiDAR and depth cameras for autonomous path planning and millisecond-level obstacle avoidance.

High Payload Capacity: Supports up to 60kg total load with multi-level trays for efficient multi-destination delivery.

Long Battery Life: Features 8-hour continuous operation with automatic charging and 36V/20Ah Li-ion battery.

Multi-Scenario Versatility: Ideal for restaurants, hotels, hospitals, and offices with elevator IoT compatibility.

Interactive Touchscreen: HD 1024x600 touchscreen with voice interaction, dynamic lighting, and multilingual support.

Cost-Effective Operation: Replaces 1.5-2 waitstaff, reducing labor costs with 12+ hours of continuous daily operation.

Comprehensive Warranty: 12-month warranty for core components with free parts replacement for manufacturing defects.

Company profile

ODM ServicesR&D Capabilities

Henan Chuangwang Intelligent Equipment Co., LTD

Shanghai, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedNearest Port: Shanghai Port; Qingdao Port; Tianjin Port; Shenzhen PortAverage Response Time: ≤3.29h CertifiedTerms of Payment: LC, T/T, D/P, etc.

AI-Powered supplier vetting

SummaryShanghai Chuangwang Industrial Co., Ltd. is a high-tech cleaning-equipment manufacturer established in 2006, covering R&D, production, sales, and service. Evidence confirms CE certification, 3D design, ODM/OEM, broad customization, inventory capability, and a standardized finished-product inspection method. The supplier reports new products in the past year and has one R&D engineer, but no SDK, overseas warehouse, overseas showroom, or valid manufacturing-capacity contract with related subcontractors. Service capability has 15 qualified suppliers and a complaint-handling procedure with records, while formal supplier-service assessment and corrective-action procedures are absent. Financial information is insufficient for a substantive credibility judgment, and no Fortune 500 cooperation is reported.

Supplier typeThe supplier is described as a high-tech enterprise focused on researching, manufacturing, selling, and servicing cleaning equipment, including steam cleaners, high-pressure cleaners, automatic car washers, and intelligent robots. Its registered business scope also covers automotive technical services, system integration, IoT equipment, and cleaning-equipment sales, indicating a manufacturer with related technical and service activities.

CertificationsCE certification is explicitly reported for the product and under sustainable development and product certification capability. The evidence supports possession of CE certification, but does not establish broader certification coverage.

After-Sales capabilityThe supplier has a clear customer-complaint handling procedure with followed records and reports inventory service capability. However, it has no overseas warehouse or overseas showroom, and its service-capability assessment and corrective/preventive-action processes lack written procedures or records.

R&D capabilityThe supplier provides 3D software design, ODM, and multiple forms of customization, and reports launching new products during the past year. The evidence also records one R&D engineer and no available SDK, so innovation activity is demonstrated but technical resources appear limited.

Production capacityThe company identifies itself as a cleaning-equipment manufacturer with a broad product range, has uniformly followed finished-product inspection instructions, and reports in-stock service capacity. Nevertheless, there is no valid manufacturing-capacity contract with related subcontractors, which limits evidence regarding outsourced production control.

Customization capabilityThe supplier explicitly supports customization from samples, designs, full customization, minor customization, flexible customization, and ODM services. These statements provide direct evidence of broad product-design and manufacturing customization capability.

Client casesThe supplier reports OEM service for well-known brands, but reports no cooperation with Fortune 500 companies. A repeat-buyer preference of 30%–50% is also stated, although no named customers or verifiable case details are provided.

Product Q&A

Q:What functions are supported?

Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization.

Q:Is multilingual operation supported?

Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.

Q:Can we customize logos? What is the MOQ?

Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.

Q:Is functional customization supported?

Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.

Q:Can we order a sample for testing?

Yes. Single sample orders are supported.