What payment methods are accepted?

T/T, L/C, Credit Card, MIC online payment, etc.

Are customs duties and VAT included in the quote?

FOB quotes cover only factory price and domestic charges. Customs duties, VAT, and clearance fees are the buyer's responsibility.

Is packaging export-compliant?

Yes. All units are packed in reinforced export wooden cases with foam.

What is the warranty and cross-border repair process?

Standard 1-year full machine warranty, 2 years for core components. Professional support includes remote diagnosis and part repairs during warranty.

Is operational training provided?

Yes. Options include multi-language training videos, remote video guidance, and on-site training.

Do you offer distributor partnerships?

Yes. Partners receive exclusive pricing, regional protection, and joint marketing resources.

Shopping Mall Guide Robot Retail Customer Service Bot Interactive Promotion Robot

Name: Shopping Mall Guide Robot Retail Customer Service Bot Interactive Promotion Robot
Brand: Henan Chuangwang Intelligent Equipment Co., LTD
SKU: 2105614262

Shanghai, ChinaHenan Chuangwang Intelligent Equipment Co., LTD

US$3,680.00

1 Piece

Sample price:US$3680.00/piece.Request sample

Product profile

Customization

Available

Battery Life

8 hours

Communication Interface

Wi-Fi

Model NO.

CW-YS

Interaction Mode

Touch Screen

Navigation System

Lidar

Operating System

Android

Service Scenarios

Hospital Assistance, Hotel Room Service, Office Receptionist, Supermarket Delivery

Type

Food Delivery Robot

Delivery Time

7-14 Days

Transport Package

Wooden Box

Specification

540X500X1300

Trademark

chuangwang

Origin

China

HS Code

8479899990

Production Capacity

500000

Key features

Advanced SLAM Navigation: Equipped with LiDAR and depth cameras for autonomous path planning and millisecond-level obstacle avoidance.

High Payload Capacity: Supports up to 60kg total load with multi-level trays for efficient multi-destination delivery.

Long Battery Life: Features 8-hour continuous operation with automatic charging and 36V/20Ah Li-ion battery.

Multi-Scenario Versatility: Ideal for restaurants, hotels, hospitals, and offices with elevator IoT compatibility.

Interactive Touchscreen: HD 1024x600 touchscreen with voice interaction, dynamic lighting, and multilingual support.

Cost-Effective Operation: Replaces 1.5-2 waitstaff, reducing labor costs with 12+ hours of continuous daily operation.

Comprehensive Warranty: 12-month warranty for core components with free parts replacement for manufacturing defects.

Company profile

ODM ServicesR&D Capabilities

Henan Chuangwang Intelligent Equipment Co., LTD

Shanghai, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedNearest Port: Shanghai Port; Qingdao Port; Tianjin Port; Shenzhen PortAverage Response Time: ≤2.49h CertifiedTerms of Payment: LC, T/T, D/P, etc.

AI-Powered supplier vetting

SummaryShanghai Chuangwang Industrial Co., Ltd. is a high-tech cleaning-equipment supplier established in 2006, covering R&D, manufacturing, sales, and service. It offers 3D design, ODM, OEM, and multiple customization options, and launched new products during the past year. CE certification is reported, and finished-product inspections use documented, consistently followed instructions. The supplier has inventory capability and a clear customer-complaint procedure with records. However, service-capability supplier evaluation and corrective/preventive-action procedures lack written documentation, manufacturing-capacity contracts with related subcontractors are absent, and there are no overseas warehouses or showrooms. Export sales represent 21%–30%, while export commencement is recorded as zero years. Evidence of customer cases is limited: no Fortune 500 cooperation is reported, although repeat buyers account for 30%–50% and OEM service for well-known brands is stated.

Supplier typeThe supplier is described as a high-tech enterprise specializing in the R&D, production, sales, and service of cleaning equipment. Its stated scope also includes automotive technical services, computer system integration, IoT equipment, and sales of cleaning and automotive-related products, indicating a manufacturer with related technical and commercial service activities.

CertificationsCE certification is explicitly reported for product compliance and sustainable development/product certification capability. No additional certifications are identified in the provided information.

After-Sales capabilityThe supplier has a clear customer-complaint handling procedure with followed records and maintains in-stock service capacity. However, it has no overseas warehouse or showroom, and service-capability supplier evaluation and corrective/preventive-action mechanisms lack written procedures or records, limiting the evidence of a fully formalized after-sales system.

R&D capabilityThe supplier provides 3D software design, ODM, OEM, and several forms of customization, and reports new products during the past year. Its R&D team is recorded as having one engineer, and no SDK is available; nevertheless, the stated recent product development and design services provide explicit evidence of innovation activity.

Production capacityThe company is identified as a manufacturer of multiple cleaning-machine categories, has instructions that are uniformly followed for finished-product inspection, and maintains inventory capability. A deficiency exists in the absence of a valid manufacturing-capacity contract with related subcontractors, while no quantified production capacity is provided.

Customization capabilityThe supplier explicitly offers customization from samples, designs, full customization, minor customization, and flexible customization, as well as 3D software design and ODM services. These statements directly support broad customization capability.

Client casesThe supplier states that it provides OEM services for well-known brands, and repeat buyers account for 30%–50% of business. However, it reports no cooperation with Fortune 500 companies, and no specific customer names or project examples are provided.

Product Q&A

Q:What functions are supported?

Standard features include intelligent navigation & obstacle avoidance, multi-point delivery, auto recharge, voice broadcast, and touchscreen operation. Some models support AI voice interaction and tray customization.

Q:Is multilingual operation supported?

Yes. Supports 10+ languages (e.g., Chinese, English, Spanish, French). Target language can be configured via the backend.

Q:Can we customize logos? What is the MOQ?

Logo screen printing/laser engraving is available. MOQ typically starts at 1 unit.

Q:Is functional customization supported?

Yes, including tray size customization, software secondary development, and navigation algorithm optimization for special scenarios.

Q:Can we order a sample for testing?

Yes. Single sample orders are supported.