Question 1

How do I request a quote and place an order?

Accepted Answer

You can request a quote by leaving a message on our official website, sending an email, or contacting us directly. Please provide product information, working conditions, and configuration requirements. After confirmation, we will issue a Proforma Invoice for payment.

Question 2

Can an order be modified or canceled after confirmation?

Accepted Answer

Modifications or cancellations can be accommodated before production begins. If raw materials have been procured or production has started, changes may incur costs and require mutual negotiation.

Question 3

What payment methods do you accept?

Accepted Answer

We support Telegraphic Transfer (T/T) with a typical ratio of 30% deposit and 70% balance before shipment. We also accept PayPal, bank drafts, and other negotiable methods. We do not accept Letters of Credit (L/C).

Question 4

How long after payment is shipment arranged?

Accepted Answer

For standard products, shipment is arranged within 5-7 business days after receiving full payment. For customized products, the production cycle needs to be confirmed separately, and shipment follows full payment.

Question 5

What shipping methods do you offer, and how is freight calculated?

Accepted Answer

We offer sea freight (FCL/LCL), international railway, and multimodal transport. Freight is calculated based on cargo volume, weight, destination, and shipping method, with detailed quotes provided in the Proforma Invoice.

Question 6

Can the packaging ensure transportation safety?

Accepted Answer

Yes. Large equipment is secured with stretch film and foam padding, and accessories are packed in wooden cases. Container reinforcement is done using wire ropes or straps to withstand long-distance transportation.

Question 7

How can I track my shipment?

Accepted Answer

After dispatch, we will provide the Bill of Lading Number (B/L No.) for sea freight, allowing you to track the shipment on the shipping company's official website.

Question 8

Is product quality guaranteed? How long is the warranty period?

Accepted Answer

All products are brand-new and comply with export quality standards. The dust collector unit typically comes with a 12-month free warranty period starting from arrival or commissioning. Wear-prone parts have separately negotiated warranties.

Question 9

What does the warranty cover?

Accepted Answer

The warranty covers malfunctions caused by material or manufacturing defects. It excludes normal wear and tear of consumables, damage from misuse or force majeure, unauthorized repairs, and failures from improper installation.

Question 10

How can I get technical support if there is an issue with the equipment?

Accepted Answer

We provide remote support via phone, email, or video conference with a 7x24 emergency hotline. We also dispatch spare parts quickly and can arrange on-site service (travel expenses borne by the customer unless covered by warranty).

Question 11

Do you provide installation guidance or operational training?

Accepted Answer

Yes. We provide detailed electronic manuals, drawings, and remote video guidance for installation. We also offer English operational videos, manuals, and online training sessions, with on-site training available as an option.

Product profile

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Airflow

Power

Filter Speed

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Filter Area

Dust Removal Efficiency

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Key features

Company profile

About Our Factory & Business Background

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Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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