Question 1

How do I request a quote and place an order?

Accepted Answer

Request a quote through our website, email, or direct contact. Ensure accuracy by providing: Product Information (model, specs, quantity), Working Conditions (air volume, dust characteristics, temperature), and Configuration Requirements. Upon confirmation, we provide a formal Proforma Invoice (PI).

Question 2

Can an order be modified or canceled after confirmation?

Accepted Answer

Before production starts, changes or cancellations are usually accommodated. After production begins or raw materials are procured, changes may incur costs and require negotiation.

Question 3

What payment methods do you accept?

Accepted Answer

We support Telegraphic Transfer (T/T) with 30% deposit and 70% balance before shipment. Other negotiable methods include PayPal, bank drafts, etc. We do not accept Letters of Credit (L/C).

Question 4

How long after payment is shipment arranged?

Accepted Answer

Standard products are shipped within 5-7 business days after full payment. Customized products have a separate production cycle confirmed individually, with shipment following full payment.

Question 5

What shipping methods do you offer, and how is freight calculated?

Accepted Answer

We offer sea freight (FCL/LCL), international railway, and multimodal transport. Freight is calculated based on cargo volume, weight, destination, and method, with detailed quotes in the PI.

Question 6

Can the packaging ensure transportation safety?

Accepted Answer

Yes. Large equipment uses stretch film, foam padding, and container reinforcement with wire ropes. Accessories are packed in wooden cases for security during long transport.

Question 7

How can I track my shipment?

Accepted Answer

After dispatch, we provide the Bill of Lading Number (B/L No.) for sea freight, which is trackable on the shipping company's website.

Question 8

Is product quality guaranteed? How long is the warranty period?

Accepted Answer

All products are brand-new and meet export quality standards. The dust collector comes with a 12-month warranty from arrival at the destination port or commissioning. Wear-prone parts have separately negotiated warranties.

Question 9

What does the warranty cover?

Accepted Answer

The warranty covers malfunctions from material or manufacturing defects. It excludes normal wear and tear of consumables, damage from misuse or force majeure, unauthorized repairs, and failures due to incorrect installation.

Question 10

How can I get technical support if there is an issue with the equipment?

Accepted Answer

We offer remote support via phone, email, or video with a 7x24 emergency hotline. We also provide prompt spare parts dispatch and optional on-site service (travel expenses customer's responsibility unless under warranty).

Question 11

Do you provide installation instructions or operation training?

Accepted Answer

Yes. We provide comprehensive electronic manuals, blueprints, and remote video guidance. English-language operation videos and manuals are available on request, with online and on-site training options.

Product profile

Customization

Certification

Installation Method

Model NO.

Operation Type

Medium Material

Dust Collecting Method

Type

Product Name

Keywords

Filter Area (M²)

Number of Filter Bags

Filter Bag Specifications

Operating Temperature (°C)

Equipment Pressure (PA)

Dust Removal Efficiency

Inlet Dust Concentration

Filter Air Velocity (M/Min)

Processing Air Volume (M³/H)

Injection Air Pressure (MPa)

Pulse Solenoid Valve (Units)

Pulse Width (M)

Pulse Period (S)

Transport Package

Specification

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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