Question 1

How do I measure a box?

Accepted Answer

The proper sequence is Length x Width x Depth. Place the carton with the open end up. Length is the longest open end dimension from left to right. Width is the shortest open end dimension from front to back. Depth is the remaining dimension from top to bottom.

Question 2

How soon can I get a price quote?

Accepted Answer

For most projects, once we know the carton style, dimensions, paperboard type including caliper, printing requirements and quantity, we can provide you with a price quote within 24 hours.

Question 3

How long will it take to receive my products?

Accepted Answer

As a general rule, it will take 2 weeks for us to produce your custom designed and printed products.

Question 4

Can I have a custom designed and made packaging box?

Accepted Answer

We are a custom shop. We design and construct each project to the individual customer's needs. All of our boxes are custom made based on your artwork and packaging need.

Question 5

Is there a minimum order requirement?

Accepted Answer

Due to the high machine setup cost and shipping freight, we do not accept small orders. Our minimum order quantity is 3000 pcs. It is recommended for you to order a 20'GP or 40'HC to reduce the unit price and shipping cost.

Question 6

Can I get a sample?

Accepted Answer

Yes, on some stock items. A nominal shipping charge, however, will apply. Certain items are excluded from our sample program. Samples based on your artwork and packaging need, are available, but will include a fee for the box plus estimated shipping costs. The sample making usually takes a week.

Question 7

What are your office hours?

Accepted Answer

You can reach us between the hours of 8:00 A. M. and 6:00 P. M. GTM+8, Monday thru Friday, except holidays.

Question 8

Do you have a price catalog?

Accepted Answer

We are a professional corrugated board printed packaging manufacturer. All of our packaging products are custom made as per your request and artwork. We do not have a price catalog.

Question 9

Will you match competitors' prices?

Accepted Answer

If you find a lower price elsewhere on the exact same item, we will meet or beat that price as long as it does not reflect a competitor's free offer, rebate, bonus, one-of-a-kind, or other limited guarantee offer. Simply e-mail the link to that page on our competitor's website to us.

Question 10

How do I know I can trust ordering from you?

Accepted Answer

shforestgroup.en.made-in-china.com is a member of the Alibaba's Golden Trusted Supplier and the Made-in-China's audited packaging manufacturer and is proud to have a rating of Excellence. We have been in business since 1998 and are committed to bringing our customers 100% satisfaction.

Question 11

Can you do the design for us?

Accepted Answer

Yes. We have a professional team having rich experience in gift box design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect gift boxes. It does not matter if you do not have someone to complete files. Send us high resolution images, your Logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.

Question 12

What are your terms of delivery?

Accepted Answer

We accept FOB, CIF etc. You can choose the one which is the most convenient or cost effective for you.

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