Question 1

When is the delivery or lead time?

Accepted Answer

Our delivery schedule is exquisitely tailored to match your order's unique requirements. For a single device, expect a graceful and prompt delivery within 5-30 days. Should you opt for a complete assembly line, a strategic and carefully orchestrated delivery will be arranged between 30-90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Our exceptional offerings are available for acquisition starting from a single set, ensuring flexibility and accessibility to meet your exact needs.

Question 3

How about the payment way?

Accepted Answer

We ensure a seamless and convenient payment procedure: an initial 40% down payment via TT, followed by the remaining 60% just before your machinery embarks on its journey to you. Bank details will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

You hold the reins in deciding your delivery mode, choosing between the expansive seas or the swift skies. We are more than pleased to assist with comprehensive arrangements, ensuring peace of mind.

Question 5

What is the power supply requirement?

Accepted Answer

For your absolute convenience, power supply specifications are meticulously tailored to include 220v 1phase or 110v 1phase, catering to your specific needs. For more robust power requirements, we expertly offer 380v 3phase or 220v 3phase options, ensuring efficiency and versatility.

Question 6

What about the shipment packing?

Accepted Answer

Our packaging solutions adhere to the highest export standards, ensuring protection and security. Europe and Australia shipments utilize fumigated wooden cases, while North and South America and Africa benefit from a choice between three-ply or fumigated wooden cases. Asia shipments are offered wooden or three-ply wooden case options, all ensuring stringent quality.

Question 7

Who is going to install the equipment?

Accepted Answer

We cordially invite you to our factory for comprehensive training and equipment installation. If preferred, our team can travel to your location, with expectations for you to cover the return air ticket and accommodation expenses, ensuring a seamless installation experience.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is dedicated to your complete satisfaction with maintenance support. During the warranty period, parts replacement and repairs are complimentary, subject only to shipping costs. Furthermore, parts in stock are dispatched within a day to minimize downtime and maintain productivity.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we are proud to have a local presence in Indonesia and Thailand, providing rapid responses, on-site support, an assured supply of spare parts, native language communication, and minimized downtime, fostering peace of mind and operational efficiency. Indonesia Address: Jalan: imam bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci) tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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