Question 1

When can you expect your order to be delivered?

Accepted Answer

For an individual device, anticipate a swift delivery within 5-30 days. In contrast, a complete assembly line will be delivered within 30-90 days, ensuring prompt service for orders of any scale.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Indulge in the liberty to order as few as 1 set of our premium products, providing you with unmatched flexibility and convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

We streamline your transaction experience by accepting TT payments, with a 40% deposit required. The remaining balance of 60% is settled before shipment. Detailed banking information will be shared to ensure a seamless transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While you oversee delivery and insurance, we are pleased to offer assistance in arranging shipping by sea or air, promising you a hassle-free experience from us.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are designed with flexibility in mind, allowing customization to suit either 220v 1phase or 110v 1phase needs. For more substantial requirements, our offerings extend to 380v 3phase or 220v 3phase configurations, ensuring every power need is met.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We provide ultimate protection with standard export packing materials. Europe and Australia benefit from fumigated wooden cases, while North and South America and Africa receive three-ply or fumigated wooden cases. Asian shipments are secured in either wooden or three-ply cases, ensuring global safety.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, installation training is conducted at our factory. However, should you wish, we can dispatch a team of experts to your site. Simply cover their round-trip airfare and accommodation expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Our after-sales service is unparalleled, offering comprehensive maintenance support. During the warranty period, parts are repaired or replaced at no cost, with only shipping or air freight charges applicable. Stocked parts are dispatched within a day.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Absolutely, we have specialized service centers in Indonesia and Thailand. These facilities provide rapid responses, on-site expertise, assured spare parts availability, and assistance in the local language, eliminating any downtime concerns. Our Indonesian hub is located at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.3 (DH Karawaci), Tangerang. Our Thailand facility can be visited at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon

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