Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are customized to fit the size of your order perfectly. For a single device, anticipate swift delivery within 5-30 days. For a comprehensive assembly line, count on receiving it in 30-90 days, ensuring punctual service for any need you might have.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Enjoy the flexibility of purchasing as little as 1 set of our premium-quality products. This affords you the convenience and adaptability to suit your specific needs.

Question 3

What are the accepted payment methods?

Accepted Answer

We streamline transactions through TT, with an initial 40% down payment. The remaining 60% is payable before shipment. Detailed bank information will be provided to ensure a smooth and secure transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While you are responsible for delivery and insurance arrangements, we are pleased to offer assistance in organizing shipment by sea or air, ensuring a seamless, worry-free experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our cutting-edge machines are designed with adaptability in mind, allowing customization for either 220V 1phase or 110V 1phase, catering perfectly to your unique requirements. For more substantial power needs, we also provide options for 380V 3phase or 220V 3phase configurations, ensuring all demands are met with precision.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We utilize premium standard export packing materials to ensure maximum protection. For shipments to Europe and Australia, we employ fumigated wooden cases. For North and South America and Africa, three-ply or fumigated wooden cases are used. Asian shipments are secured with either wooden or three-ply cases, guaranteeing global safety and reliability.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, our valued clients visit our factory for thorough training and installation guidance. However, if needed, our seasoned experts can travel to your location. Simply cover the round-trip airfare and accommodation costs.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We provide exceptional maintenance support for equipment issues. Under warranty, parts are repaired or replaced at no cost, with only shipping or air charges applicable. For stocked parts, expect prompt dispatch within a day, ensuring your operations continue smoothly.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we have dedicated service stations in Indonesia and Thailand, offering rapid response times, on-site support, guaranteed spare parts, and support in your native language, eliminating any downtime concerns. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Experience our prompt and professional service. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sak

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