Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your tailored order: a single device has a swift delivery time of approximately 5-30 days, while the entire assembly line, crafted with precision, takes around 30-90 days to be delivered to your doorstep.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You are welcome to purchase just one set as the minimum quantity for any of our exquisite products.

Question 3

How about the payment way?

Accepted Answer

Our flexible payment method involves a 40% down payment via TT, with the remaining 60% due before the machine takes its journey to you. Detailed bank information will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Delivery and insurance are conveniently managed by the customer. We are delighted to arrange everything to suit your preference, whether by sea or air, ensuring a seamless experience.

Question 5

What is the power supply requirement?

Accepted Answer

We offer customization of power supply to perfectly match your needs, whether it's 220v 1phase or 110v 1phase. Additionally, we accommodate 380v 3phase or 220v 3phase, among others, to meet diverse operational demands.

Question 6

What about the shipment packing?

Accepted Answer

We employ premium standard export packing materials. For Europe and Australia, we use fumigated wooden cases, while for North and South America and Africa, we use three-ply or fumigated wooden cases. In Asia, we offer either wooden or three-ply wooden cases for secure transport.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you are invited to our state-of-the-art factory for in-depth equipment training and installation. However, should the need arise, we are more than willing to grace your factory, with you covering only the return airfare and accommodation expenses.

Question 8

How about the after sales service?

Accepted Answer

Our dedicated maintenance support ensures seamless operation of your equipment. Within the warranty, we promise free replacement and repair of defective parts, with you only covering shipping or air charges. Remarkably, we ship in-stock faulty parts within one day to minimize downtime.

Question 9

Do you have local factory service points in Southeast Asia ?

Accepted Answer

Indeed, we have local service hubs in Indonesia and Thailand offering rapid response, on-site support, reliable spare parts supply, communication in local languages, and a promise of minimized downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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