Question 1

When is the delivery or lead time?

Accepted Answer

Delivery timelines are tailored to your order specifications. For a single device, expect a prompt dispatch in about 5-30 days. Complete assembly lines are thoughtfully coordinated, delivered within 30-90 days, ensuring seamless integration into your operations.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely no restrictions! You are welcome to order as few as 1 set, making our advanced machinery accessible to meet any scale of production needs.

Question 3

How about the payment way?

Accepted Answer

We offer a convenient payment method: a 40% initial deposit through TT, followed by a 60% balance before shipment. Detailed bank information will be provided to facilitate a smooth transaction process.

Question 4

What is the mode of delivery?

Accepted Answer

We ensure flexibility in delivery. While customers handle delivery and insurance, we gladly assist with arrangements by sea or air to accommodate your logistics preferences.

Question 5

What is the power supply requirement?

Accepted Answer

Our machinery is adaptable to your power needs. We offer custom configurations of either 220v 1phase or 110v 1phase to suit your operational environment. For higher demands, 380v 3phase or 220v 3phase options are available, providing robust support for your packaging processes.

Question 6

What about the shipment packing?

Accepted Answer

Your products are secured with premium packing solutions. In Europe and Australia, we use fumigated wooden cases. For North/South America and Africa, three-ply or fumigated wooden cases ensure safety. In Asia, we offer wooden or three-ply wooden cases, tailored for optimal protection.

Question 7

Who is going to install the equipment?

Accepted Answer

Installation is seamless with us. Buyers can receive thorough training at our facility, or we can install at your location. Costs covered include return airfare and lodging, ensuring you have expert support wherever you choose.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is exceptional, offering maintenance for any equipment issues. With warranty coverage, repairs and replacements are free of charge, aside from shipping or air costs. We expedite in-stock faulty parts, shipping within 1 day to minimize downtime.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we proudly serve Southeast Asia with local points in Indonesia and Thailand, offering swift responses, on-site assistance, spare parts assurance, and native language communication to ensure uninterrupted operations. Indonesia Address: Strategically located at Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang, our facility is ready to serve you. Thailand Address: Visit us at 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District

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