Question 1

When is the delivery or lead time?

Accepted Answer

Based on your order specifications, the delivery timeline is tailored for efficiency: expect a swift 5-30 days for a single device. For a comprehensive assembly line, anticipate a timeframe between 30-90 days, ensuring a seamless integration of our cutting-edge technology.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! We welcome you to engage with our innovative solutions by purchasing as little as one set, offering flexibility to meet your specific needs.

Question 3

How about the payment way?

Accepted Answer

We offer a secure and convenient payment method: a 40% initial down payment via TT to get started, with the remaining 60% due before shipment. Detailed bank information will be provided for a smooth transaction.

Question 4

What is the mode of delivery?

Accepted Answer

The customer takes charge of delivery and insurance, but we stand ready to assist you in arranging your preferred mode, whether by sea or air, ensuring a hassle-free experience.

Question 5

What is the power supply requirement?

Accepted Answer

Our solutions are versatile and customizable, tailored to your power specifications: choose from 220v 1phase or 110v 1phase options. For more dynamic power needs, we also accommodate 380v 3phase or 220v 3phase, and more.

Question 6

What about the shipment packing?

Accepted Answer

To ensure the utmost safety in transit, we utilize premium export packing materials. For Europe and Australia, we use fumigated wooden cases. In North and South America, as well as Africa, options include a three-ply wooden case or fumigated wooden case. In Asia, we offer wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers are invited to our factory for hands-on training and installation guidance. However, if needed, our experts can visit your site. You simply cover the return airfare and accommodation expenses for this personalized service.

Question 8

How about the after sales service?

Accepted Answer

Our commitment extends beyond installation with our robust after-sales service. We offer full maintenance support, with complimentary replacement or repair of faulty parts under warranty-just cover the shipping charges. We ensure minimal downtime with next-day shipping for in-stock parts.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Absolutely, we have established quick-response local services in Indonesia and Thailand, featuring on-site assistance, assured spare parts availability, and communication in native languages to minimize any potential downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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