Question 1

When is the delivery or lead time?

Accepted Answer

Our delivery schedule is tailored to meet your needs: Expect the swift dispatch of a single device within 5-30 days, while the comprehensive assembly line will be delivered between 30-90 days. Your order's specifics will define the exact timeline, ensuring you receive your equipment timely.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! At Quanzhou Shunkai Automation Equipment, you can start with just a single set of any product, giving you the flexibility and convenience you deserve.

Question 3

How about the payment way?

Accepted Answer

Our seamless payment process involves a TT transaction with a 40% down payment. The remaining 60% is settled before the machine ships. Rest assured, detailed bank information will be provided to ensure a smooth transaction.

Question 4

What is the mode of delivery?

Accepted Answer

We empower you to manage delivery and insurance. However, our team is delighted to assist by arranging shipment via sea or air, accommodating your preferences for a hassle-free experience.

Question 5

What is the power supply requirement?

Accepted Answer

Our machines are adaptable to your power needs, offering customization options for 220v 1phase or 110v 1phase. For more robust requirements, we provide 380v 3phase or 220v 3phase solutions, catering to diverse operational demands.

Question 6

What about the shipment packing?

Accepted Answer

Rest assured, your machinery is secured in standard export packing materials. For Europe and Australia, fumigated wooden cases are employed. In North America, South America, and Africa, choose between three-ply or fumigated wooden cases. For Asia, we offer wooden or three-ply cases, ensuring your product's safety across the globe.

Question 7

Who is going to install the equipment?

Accepted Answer

Experience seamless installation with expert training in our factory. However, should you prefer installation at your site, we're ready to dispatch our specialists. You would only cover the air ticket and lodging expenses, ensuring a smooth setup experience.

Question 8

How about the after-sales service?

Accepted Answer

Our robust after-sales service promises unwavering support. Under warranty? Faulty parts are swiftly replaced or repaired at no cost, save for shipping charges. Typically, in-stock parts are dispatched within a day, minimizing any downtime.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Absolutely! In Indonesia and Thailand, expect fast response times, on-site support, guaranteed spare parts, native language communication, and minimized downtime, ensuring your operations run smoothly. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No 2.3 (DH Karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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