Question 1

When will your order be delivered to you?

Accepted Answer

Our delivery schedules are customized to fit your order size perfectly. For a single machine, expect delivery between 5 to 30 days. For an entire assembly line, anticipate delivery within 30 to 90 days, ensuring that we cater to all your needs promptly.

Question 2

Is there a minimum order quantity required?

Accepted Answer

Not at all! You have the freedom to purchase as little as one set of any of our premium products, granting you unparalleled flexibility and convenience.

Question 3

What payment methods do you accept?

Accepted Answer

We facilitate your payments with TT, requiring an initial 40% deposit. The balance of 60% is due right before shipment. Complete bank details will be provided to ensure a seamless transaction experience.

Question 4

How will my order be shipped to me?

Accepted Answer

You are responsible for delivery and insurance arrangements. However, we are more than happy to assist you in organizing shipment by sea or air, providing you with a hassle-free experience.

Question 5

What are the power supply specifications for your machines?

Accepted Answer

Our machines are designed with versatility in mind, offering customization options for either 220v 1phase or 110v 1phase, tailored to your specific requirements. For more demanding situations, we provide 380v 3phase or 220v 3phase configurations, ensuring robust performance.

Question 6

How is the safety of my shipment ensured during transit?

Accepted Answer

We use standard export packing materials for superior protection. For Europe and Australia, we employ fumigated wooden cases. North and South America and Africa receive three-ply or fumigated wooden cases, while Asia benefits from either wooden or three-ply cases, ensuring world-class safety for your shipment.

Question 7

Who will oversee the installation of the equipment?

Accepted Answer

Typically, buyers visit our factory for all-encompassing training and installation. However, we are pleased to dispatch our experts to your location should you prefer. You would simply need to cover round-trip airfare and accommodation expenses.

Question 8

What after-sales service do you provide?

Accepted Answer

We deliver comprehensive maintenance support to address any equipment issues. Under warranty, parts are either repaired or replaced at no charge, with only shipping or air freight costs billed to you. For stocked parts, expect dispatch within one day.

Question 9

Do you have service points in Southeast Asia?

Accepted Answer

Absolutely, we have dedicated service locations in Indonesia and Thailand, ensuring rapid response, on-site support, guaranteed spare parts, and native language assistance, all aimed at eliminating downtime. Locate us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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