Question 1

When can you expect your order to be delivered?

Accepted Answer

For standalone devices, anticipate a remarkably swift dispatch within 5-30 days. For comprehensive assembly lines, a delivery timeframe of 30-90 days is set.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Certainly not! Enjoy the privilege of purchasing from as little as one set of our top-tier products, granting you exceptional convenience and the liberty to make choices that best suit your needs.

Question 3

What are the accepted payment methods?

Accepted Answer

We ensure a seamless transaction journey with TT payments, requiring an initial 40% deposit. The balance of 60% is due before shipment. Rest assured, comprehensive bank details are provided for a smooth and efficient transaction experience.

Question 4

How will my order be delivered?

Accepted Answer

You have the option to manage your delivery and insurance arrangements. Nevertheless, we are delighted to assist in coordinating shipments via sea or air, facilitating a hassle-free and smooth delivery process.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are engineered to meet your specific requirements, offering options for customization with either 220v 1phase or 110v 1phase power supplies. For more demanding applications, we also offer configurations in 380v 3phase or 220v 3phase, precisely tailored to accommodate your every requirement.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

Your shipment's safety is our utmost priority. We employ standard export packing materials for maximum protection. In Europe and Australia, fumigated wooden cases are used, while shipments to North and South America and Africa utilize three-ply or fumigated wooden cases. In Asia, we ensure your products are secured in wooden or three-ply cases, safeguarding them worldwide.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, our esteemed clients visit our factory for comprehensive training and installation. Should you need, our expert team can travel to your site. Simply cover round-trip airfare and lodging costs, and we will ensure everything is installed to perfection.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We take pride in offering robust maintenance support for any equipment concerns. Under warranty, parts are repaired or replaced at no cost, with only shipping or air charges applicable to you. For stocked parts, expect rapid dispatch within just one day, ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we are strategically located with dedicated service points in Indonesia and Thailand. This ensures quick responses, on-site support, guaranteed spare parts, and assistance in your native language, effectively eliminating downtime concerns. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang. We warmly welcome your visit! Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon Di

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