Question 1

When can you anticipate the delivery of your order?

Accepted Answer

Our delivery timelines are precisely tailored according to your order size. For a singular device, anticipate delivery within the swift range of 5-30 days. For a comprehensive assembly line, expect delivery within 30-90 days, ensuring we meet your needs promptly and efficiently.

Question 2

Is there a minimum order quantity requirement?

Accepted Answer

Absolutely not! Enjoy the flexibility of purchasing as little as one set for any of our premium products, offering you utmost convenience and adaptability.

Question 3

What are the available payment methods accepted?

Accepted Answer

We facilitate seamless transactions through TT, requiring an initial 40% down payment. The remaining 60% is payable prior to shipment. Full banking details will be provided to ensure a smooth transaction experience.

Question 4

How will your order be delivered?

Accepted Answer

Delivery and insurance arrangements are at your discretion. We are pleased to assist in organizing shipment via sea or air, ensuring your experience is entirely trouble-free.

Question 5

What are the power supply specifications for your machinery?

Accepted Answer

Our machines are engineered for adaptability to suit your requirements, offering customization for either 220v 1phase or 110v 1phase power supplies. For more demanding requirements, we also provide configurations for 380v 3phase or 220v 3phase, catering to diverse operational needs.

Question 6

How do you guarantee the safety of my shipment during transport?

Accepted Answer

We employ premium standard export packing materials to ensure ultimate protection. For shipments to Europe and Australia, fumigated wooden cases are used. For North and South America and Africa, three-ply or fumigated wooden cases are available. Asia receives shipments in either wooden or three-ply cases, ensuring safety globally.

Question 7

Who is responsible for the installation of the equipment?

Accepted Answer

Typically, buyers are invited to our factory for comprehensive training and installation. However, should you require, we are more than willing to dispatch our experts to your location. Just cover the round-trip airfare and accommodation costs.

Question 8

What kind of after-sales services do you offer?

Accepted Answer

We provide strong maintenance support for any equipment issues. Under warranty, parts are repaired or replaced at no extra cost, with only shipping or air freight charges billed to you. For stocked parts, expect swift dispatch within a day.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we boast dedicated service locations in Indonesia and Thailand, ensuring rapid response times, on-site support, guaranteed spare parts availability, and assistance in the native language to eliminate any downtime worries. Locate us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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