Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are tailored to perfectly meet the demands of your order size. Experience prompt service with delivery as swift as 5-30 days for a single device. For a comprehensive assembly line, anticipate a timeframe of 30-90 days. We guarantee timely service for your every requirement.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Enjoy the freedom to purchase as little as 1 set of any of our premier products, offering unparalleled flexibility and convenience to suit your needs.

Question 3

What are the accepted payment methods?

Accepted Answer

We facilitate seamless transactions via TT, requiring an initial 40% down payment, with the remaining 60% payable before shipment. Comprehensive bank details are at your disposal to ensure a smooth and worry-free transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While delivery and insurance arrangements are your responsibility, we are delighted to assist in coordinating shipment by sea or air, ensuring a seamless and stress-free delivery experience for you.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are engineered with adaptability, offering customization to suit your needs with configurations of either 220v 1phase or 110v 1phase. For more robust requirements, we proudly offer 380v 3phase or 220v 3phase configurations.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We use industry-leading standard export packing materials for ultimate protection. Europe and Australia benefit from fumigated wooden cases, while North and South America, as well as Africa, utilize three-ply or fumigated wooden cases. For Asia, shipments arrive in either wooden or three-ply cases, guaranteeing safety and peace of mind globally.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are welcomed to our factory for comprehensive and immersive training and installation. However, if required, we are happy to dispatch our experts to your site. Simply cover the round-trip airfare and lodging expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We offer robust and reliable maintenance support for all equipment issues. Under warranty, parts receive repair or replacement at no cost, with only the shipping or air charges billed to you. For stocked parts, dispatch occurs within a day, ensuring minimal downtime and maximum satisfaction.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we have dedicated service points in Indonesia and Thailand. Experience swift responses, on-site support, guaranteed spare parts, and native language assistance, all designed to eliminate downtime concerns and ensure smooth operations. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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