Question 1

When is the delivery or lead time?

Accepted Answer

Your order dictates the delivery time: For a single device, anticipate a swift delivery window of approximately 5-30 days, while the comprehensive assembly line requires a meticulous lead time of about 30-90 days for optimal setup and precision.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! We cater to your unique needs with no minimum quantity requirement. Simply purchase 1 set of any product to get started.

Question 3

How about the payment way?

Accepted Answer

We facilitate seamless transactions with TT, requiring a 40% down payment, with the balance of 60% due before your machine embarks on its journey. Comprehensive bank details will be furnished for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Our esteemed customers are entrusted with delivery and insurance responsibility. We are delighted to assist with arrangements by either sea or air, ensuring a smooth, hassle-free process.

Question 5

What is the power supply requirement?

Accepted Answer

Our solutions are tailored to your specifications! Choose between 220V single-phase or 110V single-phase, all customized to meet your exact needs. For more robust power requirements, we offer 380V three-phase or 220V three-phase options, and more.

Question 6

What about the shipment packing?

Accepted Answer

We employ robust, standard export packing materials for secure transit. In Europe and Australia, fumigated wooden cases are utilized. For North and South America, as well as Africa, choose between a three-ply or fumigated wooden case. Asia-bound shipments benefit from wooden or three-ply wooden cases, tailored for locale.

Question 7

Who is going to install the equipment?

Accepted Answer

Installation is made effortless! Typically, buyers visit our factory for comprehensive training and installation guidance. Alternatively, our team can travel to your facility; just cover the return airfare and lodging expenses.

Question 8

How about the after sales service?

Accepted Answer

Our commitment to you extends beyond purchase with stellar maintenance support. Under warranty? Faulty parts will be replaced and repaired at no charge, with only shipping or air fees applicable. Most in-stock parts are dispatched within a day, ensuring minimal downtime.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we're in Indonesia and Thailand to provide exceptional local services: fast response, on-site support, guaranteed spare parts, native language communication, and a seamless, worry-free experience. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 2 .3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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