Question 1

When can you expect your order to be delivered?

Accepted Answer

For a single device, anticipate a swift delivery within 5 to 30 days. Should you require a full assembly line, rest assured your order will arrive within 30 to 90 days, guaranteeing prompt service tailored to your specific requirements.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Enjoy the freedom to purchase as little as 1 set of any of our high-caliber products, providing you with unmatched flexibility and convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

We ensure a seamless transaction process through TT, requiring a 40% deposit. The remaining 60% is due before shipment. Detailed bank information will be shared to smoothen the transaction.

Question 4

How will my order be delivered?

Accepted Answer

While delivery and insurance arrangements fall under your responsibility, our team is delighted to assist in organizing shipment by sea or air, ensuring a seamless and hassle-free experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are expertly designed to meet your demands, offering customizable options for either 220v 1phase or 110v 1phase configurations. For more demanding applications, we also provide robust 380v 3phase or 220v 3phase configurations, tailored to your unique requirements.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We utilize premium standard export packing materials to ensure the utmost protection. For Europe and Australia, fumigated wooden cases are employed. In North and South America and Africa, we use three-ply or fumigated wooden cases. Asia receives shipments in wooden or three-ply cases, guaranteeing global safety for your valuable goods.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers visit our state-of-the-art factory for thorough training and installation. However, should you prefer, our experts are ready to travel to your site. Simply cover their round-trip airfare and lodging, and they will ensure your equipment is up and running smoothly.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We provide exceptional maintenance support for any equipment issues. Within the warranty period, parts are repaired or replaced at no cost, with only shipping or air charges billed to you. For stocked parts, expect a quick dispatch within a day, ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we boast dedicated service points in Indonesia and Thailand, where swift response, on-site support, guaranteed spare parts, and native language assistance are at your service to eradicate any concerns about downtime. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. We're ready to provide exemplary service and support. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon Di

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