Question 1

What is the delivery or lead time for your orders?

Accepted Answer

The delivery timeline is tailored to meet your needs. For a singular device, expect a swift delivery time of approximately 5-30 days. For a comprehensive assembly line, delivery extends to about 30-90 days, ensuring every detail is meticulously attended to.

Question 2

Is there a minimum order quantity we need to be aware of?

Accepted Answer

Absolutely not! We believe in flexibility for our clients, allowing you to purchase even a single set if that's all you require.

Question 3

What payment options do you offer?

Accepted Answer

Our payment terms are straightforward: we require a 40% down payment via TT, with the remaining 60% due prior to shipment. Detailed bank information will be shared to facilitate this process.

Question 4

Can you explain your delivery methods?

Accepted Answer

Our clients manage their own delivery and insurance, but rest assured, we are more than willing to arrange everything for you, whether by sea or air, to ensure a seamless experience.

Question 5

What are the power supply specifications necessary for your equipment?

Accepted Answer

We offer customization to meet your specific needs: choose between 220v 1-phase or 110v 1-phase. Additionally, 380v 3-phase or 220v 3-phase options are available to suit diverse operational frameworks.

Question 6

How is the equipment packaged for shipment?

Accepted Answer

We adhere to international standards with our export packing materials. For Europe and Australia, we use fumigated wooden cases. In North America, South America, and Africa, we offer three-ply wooden or fumigated wooden cases. In Asia, we provide wooden or three-ply wooden cases, ensuring protection and compliance.

Question 7

Who handles the installation of the equipment?

Accepted Answer

We offer a dual-faceted approach. Either visit our factory for in-depth training and installation, or, if you prefer, we can dispatch experts to your site. Travelers' airfares and lodging expenses would be the only additional costs for you.

Question 8

What kinds of after-sales services do you provide?

Accepted Answer

Our commitment extends beyond the sale with robust maintenance support for any equipment issues. While under warranty, faulty parts are replaced or repaired at no charge-shipping or air fees being your sole responsibility. In-stock parts can be dispatched within a day, ensuring minimal downtime.

Question 9

Do you have service support locations in Southeast Asia?

Accepted Answer

Yes, we offer localized services in Indonesia and Thailand, including rapid response, on-site support, guaranteed spare parts, communication in native languages, and assurance of minimal operational interruptions. Indonesia Service Location: Jalan Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No. 3 (formerly Karawaci), Tangerang. Thailand Service Location: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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