Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your order specifications, our delivery lead time varies: for a single device, expect a swift delivery within 5-30 days. For a comprehensive assembly line, the timeline extends to 30-90 days, ensuring meticulous attention to every detail.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not, you can kickstart your purchase journey with just a single unit as the minimum order for any of our distinguished products.

Question 3

How about the payment way?

Accepted Answer

Our payment terms are flexible and secure: We require a 40% down payment via TT, with the remaining 60% balance due before shipment. We will provide detailed bank information for your convenience and security.

Question 4

What is the mode of delivery?

Accepted Answer

Our customers take the lead on delivery and insurance. We are delighted to assist in arranging seamless shipment via sea or air to suit your preferences.

Question 5

What is the power supply requirement?

Accepted Answer

We offer bespoke customization to meet your power needs, accommodating either 220v 1-phase or 110v 1-phase. Further options include: 380v 3-phase or 220v 3-phase, among others, to fit diverse operational demands.

Question 6

What about the shipment packing?

Accepted Answer

Our packing standards are aligned with international export norms: Europe and Australia receive fumigated wooden cases, while North America, South America, and Africa benefit from either a three-ply or fumigated wooden case. For Asia, we offer robust wooden or three-ply cases to ensure your shipment arrives safely.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, the buyer visits our factory for comprehensive training and installation guidance. However, should the need arise, we're pleased to deploy our experts to your facility, requiring only coverage of return airfare and lodging.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is robust and customer-centric. We offer maintenance support for any equipment issues. Under warranty, we swiftly replace or repair parts at no additional cost, excluding shipping fees. For in-stock parts, we're committed to dispatching replacements within a day, ensuring minimal downtime.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we have established local services in Indonesia and Thailand, offering rapid response, on-site support, guaranteed spare parts, and communication in native languages to ensure downtime is a thing of the past. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 2.3 (DH Karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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