Question 1

When can you expect your order to be delivered?

Accepted Answer

We tailor our delivery timelines to fit your unique order size. Expect a swift delivery within 5-30 days for a single device. For a comprehensive assembly line, anticipate a dependable delivery within 30-90 days, ensuring punctuality for any necessity.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Enjoy the freedom to purchase as little as just 1 set of any of our premium products, providing you with unmatched flexibility and convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

We streamline transactions via TT, with a straightforward requirement of a 40% down payment. The remaining 60% balance is due before shipment. We provide full bank details to ensure a seamless transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While you manage delivery and insurance arrangements, we are pleased to assist by organizing shipment via sea or air, ensuring a hassle-free experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines offer adaptable solutions to match your needs, allowing customization for either 220v 1phase or 110v 1phase. For more powerful requirements, we provide configurations of 380v 3phase or 220v 3phase as well.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We utilize industry-standard export packing materials for optimal protection. For Europe and Australia, we employ fumigated wooden cases. In North and South America, as well as Africa, we offer three-ply or fumigated wooden cases. Shipments to Asia are securely delivered in either wooden or three-ply cases, ensuring worldwide safety.

Question 7

Who will handle equipment installation?

Accepted Answer

Customers typically visit our factory for in-depth training and installation. However, if needed, our experts are available to come to your site. You only need to cover the round-trip airfare and accommodation expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We provide robust maintenance support for any equipment issues. Under warranty, parts are repaired or replaced at no cost, with only shipping or air charges billed to you. For stocked parts, expect dispatch within a day ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Yes, we have dedicated service locations in Indonesia and Thailand, offering rapid responses, on-site support, guaranteed spare parts, and native language assistance to prevent downtime concerns. You can find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Our Thailand facility is located at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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