Question 1

When is the delivery or lead time?

Accepted Answer

The delivery timeline is expertly tailored to suit your specific order needs. For a single device, you can anticipate a swift and efficient turnaround time ranging from 5 to 30 days. If you're ordering a comprehensive assembly line, please allow a thorough delivery period spanning 30 to 90 days, ensuring every detail meets our high standards.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Dive into your purchasing journey with ease, as we require no minimum order quantity. You are more than welcome to start with as little as just 1 set for any of our premium products.

Question 3

How about the payment way?

Accepted Answer

Our payment structure is designed for simplicity and convenience. We kindly request a 40% deposit via TT to secure your order, with the remaining 60% balance due just before your machine embarks on its journey to you. We will provide all necessary bank details to facilitate a seamless transaction.

Question 4

What is the mode of delivery?

Accepted Answer

The responsibility for delivery and insurance rests with the customer. We are pleased to offer coordination for shipping arrangements tailored to your preferences, whether you choose delivery by sea or air, ensuring flexibility and peace of mind.

Question 5

What is the power supply requirement?

Accepted Answer

We offer customizable power supply options to perfectly suit your operational needs. Choose from 220v 1phase or 110v 1phase, designed to align seamlessly with your requirements. Moreover, we provide options for 380v 3phase or 220v 3phase among other specifications, ensuring comprehensive compatibility with a range of setups.

Question 6

What about the shipment packing?

Accepted Answer

Our shipment packing methods are meticulously chosen to ensure optimal protection and safety. For Europe and Australia, we employ robust fumigated wooden cases. For North and South America and Africa, our choice includes durable three-ply or fumigated wooden cases. Meanwhile, for Asia, you have the flexibility of opting for sturdy wooden or three-ply wooden cases, all tailored to safeguard your investment.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, we encourage you to visit our facility for comprehensive training and installation guidance. However, should you require, our skilled team can journey to your site. We kindly ask you to cover the return airfare and accommodation, ensuring you receive impeccable service.

Question 8

How about the after sales service?

Accepted Answer

Our dedication to after-sales service is unwavering. We stand by your side, offering robust maintenance support for any equipment concerns. Benefit from free replacement and repair of parts under warranty, with only shipping or air charges applying. We ensure a swift response, dispatching in-stock parts within a day, maintaining your operational continuity.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we proudly offer local services in both Indonesia and Thailand. Experience prompt responses, on-site assistance, guaranteed spare parts supply, seamless communication in native languages, and minimized downtime, all tailored to elevate your experience. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR Blok C No. 3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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