Question 1

When is the delivery or lead time?

Accepted Answer

The delivery timeframe is tailored to your order specifications: for a singular device, anticipate a swift dispatch within 5-30 days. For a comprehensive assembly line, the delivery will span 30-90 days, ensuring timely and efficient setup.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You have the flexibility to commence your purchase with just a single set of any product, allowing you to start small while experiencing our peak precision and quality.

Question 3

How about the payment way?

Accepted Answer

Our payment terms are straightforward: a 40% deposit is required upfront, with the remaining 60% settled before your machine sets sail. Detailed bank information will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Our clients manage their delivery and insurance arrangements. Yet, we stand ready to assist, coordinating seamless transportation by sea or air to suit your preferences.

Question 5

What is the power supply requirement?

Accepted Answer

We offer tailored power solutions, customizing to your specific needs. Whether you require 220v single-phase or 110v single-phase, we cater to your unique electrical requirements. Additionally, we provide options for 380v three-phase or 220v three-phase configurations.

Question 6

What about the shipment packing?

Accepted Answer

We ensure the utmost protection with high-quality export packing. For Europe and Australia, we utilize sturdy fumigated wooden cases. In North and South America, as well as Africa, we employ either three-ply wooden cases or fumigated wooden cases. Our Asian customers receive the same diligence with wooden or three-ply cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers are encouraged to visit our factory for thorough equipment training and installation. However, should it be necessary, we can dispatch experts to your locale, with the buyer covering return airfare and accommodation.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is committed to excellence. We provide comprehensive maintenance support for all equipment issues. Under warranty, we offer free replacement and repair of faulty parts, with shipping or air charges as the only cost to the buyer. Stocked parts can usually be dispatched within a day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we have vibrant local service hubs in Indonesia and Thailand, providing swift response, on-site support, guaranteed spare parts, native language assistance, and minimizing any downtime concerns. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza /Ruko WR Blok C No 2.3 (DH Karawaci) Tangerang. Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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