Question 1

When is the delivery or lead time?

Accepted Answer

Your order dictates our timeline: for a single device, expect a swift delivery within 5-30 days. For a comprehensive assembly line, the timeframe extends to a thorough 30-90 days. This ensures meticulous execution and supreme quality.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Begin your journey with us with just a single set. We cater to all orders, big or small, with the same dedication.

Question 3

How about the payment way?

Accepted Answer

Our payment process is seamless: initiate your order with a 40% down payment via TT, and complete the balance of 60% before the equipment embarks on its journey to you. Bank details are furnished with ease for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

You have the reins for delivery and insurance. We are delighted to assist in orchestrating the transport, choosing either the majestic seas or the swift skies, to suit your preferences.

Question 5

What is the power supply requirement?

Accepted Answer

We tailor our power solutions to meet your needs: whether it's 220V 1-phase or 110V 1-phase, we have you covered. For more robust requirements, we accommodate 380V 3-phase or 220V 3-phase configurations, and more.

Question 6

What about the shipment packing?

Accepted Answer

Our packing is unparalleled in safety and durability. For Europe and Australia, we employ fumigated wooden cases. Meanwhile, North and South America, along with Africa, benefit from three-ply or fumigated wooden cases. As for Asia, we utilize strong wooden or three-ply cases to ensure secure transit.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers are invited to our factory for comprehensive equipment training and installation. Should you prefer, we are ready to send our team to your location, merely requiring coverage of return airfare and accommodation.

Question 8

How about the after-sales service?

Accepted Answer

Our commitment doesn't end at delivery. Enjoy our dedicated maintenance support. While under warranty, parts are replaced and repaired at no extra cost, save for shipping. We promise prompt dispatch of in-stock parts, often within just one day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we are strategically positioned in Indonesia and Thailand, offering rapid response, on-site support, guaranteed spare parts, fluent native language communication, and minimized downtime concerns. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza / Ruko WR blok C no 2 .3 (dh Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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