Question 1

When is the delivery or lead time?

Accepted Answer

Our delivery times are tailored to meet your specific needs: for a single device, expect a prompt turnaround of approximately 5-30 days. For a comprehensive assembly line, anticipate a meticulous delivery window of 30-90 days, ensuring every detail meets our high standards.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not, you are free to purchase as little as 1 set. This flexibility ensures you can acquire our premium products without the pressure of large volume commitments.

Question 3

How about the payment way?

Accepted Answer

We offer a convenient payment process where 40% is required as a down payment via TT, with the remaining 60% due before your machine sets sail. Rest assured, our bank details will be securely provided.

Question 4

What is the mode of delivery?

Accepted Answer

The responsibility for delivery and insurance rests with the customer, but we gladly handle all the crucial arrangements for shipping via sea or air, ensuring a seamless experience.

Question 5

What is the power supply requirement?

Accepted Answer

Our power supply solutions are versatile, designed to accommodate your specifications with options including 220v 1phase or 110v 1phase based on your needs. For larger operations, we offer robust configurations like 380v 3phase or 220v 3phase, ensuring unmatched performance.

Question 6

What about the shipment packing?

Accepted Answer

We employ premium standard export packing materials, ensuring your product remains pristine. For Europe and Australia, we use fumigated wooden cases. Meanwhile, for North and South America, as well as Africa, we provide either three-ply or fumigated wooden cases. Asia benefits from our selection of wooden or three-ply cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you will visit our factory for comprehensive equipment training and installation guidance. However, if necessary, our team can visit your facility. You would only cover the return airfare and lodging expenses.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is top-notch, providing maintenance support for any equipment concerns. If within warranty, we offer free replacement and repair of faulty parts, with shipping or air charges being your only responsibility. We aim to dispatch in-stock parts within just 1 day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we have strategic local service hubs in Indonesia and Thailand, offering fast response times, on-site support, assured spare parts, seamless native language communication, and downtime-free operations. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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