Question 1

When is the delivery or lead time?

Accepted Answer

Our delivery time is tailored to your order: for a single device, expect a swift delivery in just 5-30 days. For a comprehensive assembly line, we ensure delivery within 30-90 days, prioritizing efficiency and quality.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! We offer flexibility with a minimum order quantity of just one set for any of our products, catering to your specific needs.

Question 3

How about the payment way?

Accepted Answer

We provide a straightforward payment process: a 40% down payment via TT with the remaining 60% due before shipment. We will supply all necessary banking details for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Our delivery process is seamless: customers handle delivery and insurance, while we coordinate arrangements for shipping by sea or air, ensuring your order arrives safely and on time.

Question 5

What is the power supply requirement?

Accepted Answer

Our power supply configurations are versatile, customizable to your specifications, with options like 220v 1phase or 110v 1phase. Additionally, we offer 380v 3phase or 220v 3phase options to suit various industrial requirements.

Question 6

What about the shipment packing?

Accepted Answer

We adhere to the highest standards in shipment packing, using robust export materials. For Europe and Australia, we utilize fumigated wooden cases. In North and South America, as well as Africa, we opt for three-ply or fumigated wooden cases, while in Asia, we provide either wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers visit our factory for comprehensive training and installation guidance. If required, we can also provide factory visits, with buyers covering travel and accommodation expenses for our team.

Question 8

How about the after sales service?

Accepted Answer

Our commitment to exceptional after-sales service includes maintenance support for any equipment issues. Under warranty, we offer free replacement and repair of faulty parts, with buyers only covering shipping costs. For stocked parts, we facilitate next-day shipment for rapid resolution.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Certainly, we offer local services in Indonesia and Thailand, providing swift responses, on-site support, guaranteed spare parts, native language communication, and minimized downtime for an unparalleled customer experience. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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