Question 1

When is the delivery or lead time?

Accepted Answer

Tailored to your order, expect a swift delivery for a single device within approximately 5-30 days. For an entire assembly line, anticipate a comprehensive delivery span of about 30-90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You can commence your order with just a single set, ensuring flexibility and convenience for any product.

Question 3

How about the payment way?

Accepted Answer

We operate with a convenient TT payment method, requiring 40% as an upfront down payment, with the remaining 60% payable before your machine embarks on its journey. Complete bank details will be provided for seamless transactions.

Question 4

What is the mode of delivery?

Accepted Answer

The customer assumes responsibility for delivery and insurance, with our full support in arranging the logistics, be it via sea or air, to suit your specific needs.

Question 5

What is the power supply requirement?

Accepted Answer

We offer bespoke customization to meet customer-specific needs: 220V 1-phase or 110V 1-phase options. We also provide 380V 3-phase or 220V 3-phase configurations, among others, to align with your requirements.

Question 6

What about the shipment packing?

Accepted Answer

Our commitment to safety means employing robust, standard export packing materials. Europe and Australia shipments utilize fumigated wooden cases, while North America, South America, and Africa benefit from three-ply or fumigated wooden cases. Shipments to Asia are securely packed in wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers visit our factory for comprehensive equipment training and installation guidance. However, we can travel to your facility if necessary, with the buyer covering return airfare and lodging expenses for complete peace of mind.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales commitment ensures maintenance support for any equipment issues. Under warranty, faulty parts are replaced or repaired at no charge, with only shipping or air charges billed to the buyer. We strive to dispatch in-stock faulty parts within a day for minimal disruption.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we provide local services in Indonesia and Thailand that include rapid response, on-site support, guaranteed spare parts availability, native language communication, and minimized downtime for uninterrupted operations. Indonesia Address: Jalan Iman Bonjol, Ruko Center Plaza / Ruko WR Blok C No. 2-3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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