Question 1

When is the delivery or lead time?

Accepted Answer

Delivery timelines are structured to suit your specific needs. For a single device, anticipate a prompt delivery timeframe spanning approximately 5-30 days. For comprehensive assembly lines, expect an efficient delivery within 30-90 days. We ensure timely and dependable delivery tailored to your order specifications.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not, there is no minimum order constraint. You are welcome to purchase as little as one set for any product, offering you flexibility and convenience.

Question 3

How about the payment way?

Accepted Answer

We offer a seamless payment process through TT, comprising a 40% down payment. The remaining 60% balance is required before shipping. Our comprehensive bank details will be provided to ensure a smooth transaction.

Question 4

What is the mode of delivery?

Accepted Answer

Customers have the autonomy to manage their delivery and insurance needs. We stand ready to facilitate arrangements, whether your preference is shipment by sea or air. Benefit from our support in coordinating seamless international logistics.

Question 5

What is the power supply requirement?

Accepted Answer

Our power supply configurations are highly adaptable to meet your specific requirements. Options include 220v 1phase or 110v 1phase, ensuring compatibility with various electrical standards. For more robust systems, we offer 380v 3phase or 220v 3phase options, providing versatility and efficiency to meet diverse operational needs.

Question 6

What about the shipment packing?

Accepted Answer

Our commitment to secure and reliable shipment is demonstrated through the use of standard export packing materials. For Europe and Australia, we employ fumigated wooden cases. In North and South America, as well as Africa, as well as Africa, options include three-ply wooden or fumigated cases. In Asia, the packaging is tailored with either wooden or three-ply wooden cases, ensuring robust protection.

Question 7

Who is going to install the equipment?

Accepted Answer

Customers are encouraged to visit our factory for comprehensive training and installation guidance. However, we also offer the option of sending our experts to your facility. In such cases, the buyer covers the return air ticket and lodging expenses, thereby ensuring a successful and supported installation process.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales service is designed to provide peace of mind. We offer maintenance support to address any equipment issues. If the equipment is under warranty, we replace and repair faulty parts at no cost, excluding shipping or air charges. Typically, in-stock parts can be dispatched within one day, ensuring minimal downtime and seamless operations.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

We proudly offer localized services in Indonesia and Thailand, providing fast response and on-site support. Our service guarantees spare parts availability, native language communication, and minimized downtime, ensuring your operations run smoothly and without interruption. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 7400

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