Question 1

When is the delivery or lead time?

Accepted Answer

Based on your order specifics: Expect a swift delivery for a single device ranging from 5 to 30 days. For a comprehensive assembly line, the timeline extends to approximately 30 to 90 days, ensuring precision and quality.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You are welcome to purchase as little as one unit. Our commitment is to cater to your individual needs, regardless of order size.

Question 3

How about the payment way?

Accepted Answer

We facilitate a seamless payment process, accepting TT with an initial 40% as a down payment. The remaining 60% is due prior to the shipment of the machine. Our bank details will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

The delivery responsibility and insurance lie with the customer. However, we are delighted to assist in arranging transportation, whether by sea or air, to best suit your needs.

Question 5

What is the power supply requirement?

Accepted Answer

We offer tailored power supply configurations to meet your needs, including options for 220v single-phase or 110v single-phase. Also available are 380v three-phase or 220v three-phase, among others.

Question 6

What about the shipment packing?

Accepted Answer

Utilizing only top-tier, standard export packing materials: For Europe and Australia, we provide robust fumigated wooden cases. In North and South America, as well as Africa, our choice is between three-ply or fumigated wooden cases. Across Asia, we ensure secure packaging with wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers visit our factory for comprehensive equipment training and installation guidance. Should the need arise, we can dispatch experts to the buyer's location, requiring only the coverage of return airfare and lodging expenses.

Question 8

How about the after sales service?

Accepted Answer

We stand by our products with dedicated maintenance support. During the warranty period, faulty parts are repaired or replaced at no cost, excluding shipping or air charges. Typically, in-stock components are dispatched within just one day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we offer local services in Indonesia and Thailand: ensuring prompt response, on-site support, guaranteed spare parts availability, communication in your native language, and minimized downtime for a seamless experience. Indonesia Address: Jalan: Iman Bonjol, Ruko Center Plaza / Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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