Question 1

When can you expect your order to be delivered?

Accepted Answer

Our flexible delivery timelines are customized according to your order size. For a singular piece of machinery, anticipate swift delivery within 5-30 days. When ordering a comprehensive assembly line, plan for a 30-90 day delivery window, ensuring efficient and timely service no matter your needs.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely no minimum! We give you the freedom to acquire just 1 set of any of our premium-range products, providing unmatched flexibility and convenience tailored to your needs.

Question 3

What are the accepted payment methods?

Accepted Answer

Facilitating seamless transactions, we accept TT with a 40% upfront deposit. The balance of 60% is required before shipment. We provide complete bank details to ensure a smooth and secure transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While delivery and insurance are your responsibility, we're thrilled to assist in organizing shipments by sea or air, ensuring your experience is as seamless as possible.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our cutting-edge machines are designed to meet your specific needs, offering customization options for 220v 1phase or 110v 1phase. For more demanding applications, we proudly offer configurations of 380v 3phase or 220v 3phase, catering to a diverse range of power requirements.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

To guarantee the utmost safety, our shipments are secured with standard export packing materials. For Europe and Australia, we use fumigated wooden cases. In North and South America and Africa, three-ply or fumigated wooden cases are employed. Asia benefits from either wooden or three-ply cases, ensuring global protection and peace of mind.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are invited to our factory for in-depth training and installation. However, if you prefer, our experts can be dispatched to your location. Just account for their round-trip airfare and accommodation expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Our robust after-sales service ensures maintenance support for any equipment issues. Within the warranty period, parts are repaired or replaced at no cost, with only shipping or air charges billed to you. For parts in stock, enjoy prompt dispatch within a day.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, with dedicated service points in Indonesia and Thailand, we offer rapid response times, on-site support, guaranteed spare parts availability, and native language assistance to minimize any potential downtime. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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