Question 1

When is the expected delivery or lead time for orders?

Accepted Answer

Delivery times vary based on your specific order: for a single device, anticipate a timeframe of approximately 5-30 days. For a complete assembly line, expect delivery within 30-90 days.

Question 2

Is there a minimum order quantity required?

Accepted Answer

Absolutely not! We require only a single set as the minimum quantity for any product you wish to purchase.

Question 3

What are the payment options available?

Accepted Answer

We accept TT (Telegraphic Transfer) with a convenient 40% down payment, while the remaining 60% is due before shipment. Detailed bank information will be provided for your transactions.

Question 4

What delivery methods do you offer?

Accepted Answer

Customers are responsible for handling delivery and insurance. However, we are delighted to assist with arranging shipments, whether by sea or air, ensuring your convenience and peace of mind.

Question 5

What are the power supply requirements for the machine?

Accepted Answer

Our machines can be customized to meet your specific power requirements, offering options such as 220v 1-phase or 110v 1-phase. Additionally, we provide options for 380v 3-phase or 220v 3-phase, among others.

Question 6

How is the equipment prepared for shipment?

Accepted Answer

We adhere to strict export packaging standards. For Europe and Australia, we use fumigated wooden cases. For North and South America as well as Africa, we utilize either three-ply or fumigated wooden cases. In Asia, we offer both wooden and three-ply wooden case options.

Question 7

Who is responsible for installing the equipment?

Accepted Answer

Typically, buyers visit our factory for comprehensive equipment training and installation guidance. However, if necessary, we can send our team to your factory. Buyers only need to cover return airfare and lodging expenses.

Question 8

What after-sales services do you provide?

Accepted Answer

We offer robust maintenance support for any equipment issues. If under warranty, faulty parts are replaced or repaired at no cost, with the buyer covering only shipping or air charges. We strive to dispatch in-stock faulty parts within 1 day.

Question 9

Are there local service points in Southeast Asia?

Accepted Answer

Certainly! We have local facilities in Indonesia and Thailand, offering swift response, on-site support, guaranteed spare parts, communication in native languages, and seamless operations with minimal downtime. Indonesia Service Address: Jalan: Iman Bonjol Ruko Center Plaza/Ruko WR Blok C No. 2 .3 (DH Karawaci) Tangerang Thailand Service Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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