Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your order preferences, the delivery timeline for a single, stand-alone device ranges from an expedited 5 days to a comprehensive 30 days. Meanwhile, for a complete assembly line, you can expect delivery within a thorough 30 to 90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! You are welcome to order as little as just 1 set as the minimum quantity for any of our high-quality products.

Question 3

How about the payment way?

Accepted Answer

Our payment terms are flexible! We require a 40% down payment via TT, with the remaining 60% balance settled just before your machine is shipped. Detailed bank information will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

The delivery and insurance responsibilities rest with the customer. We're delighted to coordinate the necessary arrangements for shipment, whether you prefer by sea or by air.

Question 5

What is the power supply requirement?

Accepted Answer

We offer customized power solutions tailored to your needs, with options like 220v 1-phase or 110v 1-phase. For more robust applications, options include 380v 3-phase or 220v 3-phase, among others.

Question 6

What about the shipment packing?

Accepted Answer

We utilize standard export packing materials for all shipments. For European and Australian destinations, we employ fumigated wooden cases. North America, South America, and Africa receive either three-ply wooden cases or fumigated wooden cases. In Asia, we provide wooden cases or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you, as a valued buyer, will have the opportunity to visit our factory for hands-on equipment training and installation. However, should the need arise, we are more than willing to send our experts to your factory. Your only obligation would be to cover the cost of return airfare and lodging.

Question 8

How about the after sales service?

Accepted Answer

We pride ourselves on our comprehensive after-sales service. Should any issue arise with the equipment, rest assured that maintenance support is just a call away. If the products are under warranty, we will promptly replace or repair faulty parts at no additional cost to you, aside from shipping or air charges. We strive for efficiency, often shipping in-stock faulty parts within a day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we offer local services in both Indonesia and Thailand, featuring rapid response times, on-the-ground support, guaranteed spare parts availability, seamless communication in the native language, and peace of mind with minimized downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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