Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are meticulously tailored to match your order size. Expect a single device to arrive within an impressive 5-30 days. For a complete assembly line, anticipate delivery within 30-90 days, guaranteeing punctual service for every discerning need.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Embrace flexibility with the option to purchase as little as 1 set of any of our premium products, ensuring unmatched convenience and adaptability for your needs.

Question 3

What are the accepted payment methods?

Accepted Answer

We simplify transactions with TT, requiring a 40% down payment. The remaining 60% is payable before shipment. Rest assured, comprehensive bank details are provided to ensure a smooth and seamless transaction process.

Question 4

How will my order be delivered?

Accepted Answer

While delivery and insurance arrangements are managed by you, we gladly assist in organizing shipment by sea or air, assuring a seamless and hassle-free experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are exquisitely adaptable to your distinct needs, providing customization options for either 220v 1phase or 110v 1phase. For more robust specifications, we proudly offer configurations of 380v 3phase or 220v 3phase.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We employ premium standard export packing materials for unparalleled protection. Europe and Australia benefit from fumigated wooden cases, while North and South America and Africa receive three-ply or fumigated wooden cases. Asia enjoys shipments in either wooden or three-ply cases, ensuring global safety standards are consistently met.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are encouraged to visit our factory for in-depth training and installation. However, should you require it, our experts can travel to your site. Kindly cover the round-trip airfare and lodging expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We offer comprehensive maintenance support for any equipment issues. Within warranty, parts are repaired or replaced at no charge, with only shipping or air charges billed to you. Stocked parts are dispatched within a single day, ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we have dedicated service points in Indonesia and Thailand, providing rapid responses, on-site support, guaranteed spare parts, and assistance in the native language, eliminating downtime concerns. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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