Question 1

When is the delivery or lead time for our cutting-edge machinery?

Accepted Answer

The delivery timeline is tailored to your order size. For a singular device, expect delivery within 5-30 days. For a comprehensive assembly line, the timeline extends to 30-90 days.

Question 2

Is there a minimum quantity required to place an order?

Accepted Answer

Absolutely not! We welcome all orders starting from just 1 set, allowing you flexibility and convenience in your purchasing decisions.

Question 3

What are the available payment options for our esteemed customers?

Accepted Answer

We offer a straightforward payment plan. Secure your order with a 40% down payment via TT, with the remaining 60% payable before shipment. Detailed bank information will be provided for hassle-free transactions.

Question 4

What are the available modes of delivery?

Accepted Answer

You have full control over delivery and insurance arrangements. We facilitate seamless logistics by sea or air, ensuring your products reach you promptly and safely.

Question 5

What are the power supply requirements?

Accepted Answer

We pride ourselves on customization. Your machinery can be tailored to 220v 1phase or 110v 1phase. For more complex installations, we offer options like 380v 3phase or 220v 3phase to suit your specific energy needs.

Question 6

How is the shipment packed?

Accepted Answer

Our packing solutions are robust and adaptable. For Europe and Australia, we utilize fumigated wooden cases. In North and South America, as well as Africa, we employ three-ply or fumigated wooden cases. Asia benefits from wooden or three-ply wooden case packaging, ensuring your products arrive in pristine condition.

Question 7

Who handles the installation of the equipment?

Accepted Answer

Typically, buyers visit our facility for comprehensive training and installation guidance. However, we can also facilitate installation at your site, with you covering return airfare and lodging.

Question 8

What after-sales services can you expect?

Accepted Answer

We offer unwavering maintenance support. Should an issue arise within the warranty period, we cover all repair and replacement costs, excluding shipping charges. Our adept team typically dispatches in-stock parts within one day to minimize downtime.

Question 9

Do you provide local factory services in Southeast Asia?

Accepted Answer

Yes, we do! In Indonesia and Thailand, you can rely on quick responses, on-site support, guaranteed spare parts, native language communication, and minimal downtime. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza /Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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