Question 1

When is the delivery or lead time?

Accepted Answer

Based on your order specifications, the delivery timeline for a single device typically ranges from a swift 5 days to a maximum of 30 days. For those opting for an entire assembly line, the delivery extends from 30 to an extensive 90 days, ensuring comprehensive and tailored service.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Feel free to order with confidence as purchasing just 1 set meets our minimum quantity requirement for any of our outstanding products.

Question 3

How about the payment way?

Accepted Answer

We kindly accept TT payments, requiring a 40% down payment to secure your order, with the remaining 60% due before the shipment of the machine. Rest assured, we will provide complete bank details for a smooth transaction.

Question 4

What is the mode of delivery?

Accepted Answer

Our esteemed customers take charge of delivery and insurance arrangements, while we stand ready to assist. Whether by sea or by air, we can organize the necessary logistics for you.

Question 5

What is the power supply requirement?

Accepted Answer

We offer power supply customization to meet your specific requirements, providing options such as 220v 1phase or 110v 1phase. For more demanding operations, we can also provide 380v 3phase or 220v 3phase configurations, among others.

Question 6

What about the shipment packing?

Accepted Answer

Our commitment to quality is reflected in our standard export packing materials. For Europe and Australia, we utilize fumigated wooden cases. Meanwhile, North and South America, as well as Africa, receive three-ply wooden cases or fumigated options. Our valued Asian clients are offered either wooden cases or three-ply wooden cases, ensuring safe and secure transport.

Question 7

Who is going to install the equipment?

Accepted Answer

Generally, buyers are invited to our factory for hands-on equipment training and installation guidance. However, should you require on-site assistance, we are flexible and can deploy our experts to your factory, with the buyer covering return air tickets and lodging costs.

Question 8

How about the after sales service?

Accepted Answer

Our after-sales commitment is robust, ensuring maintenance support for any equipment concerns. During the warranty period, we efficiently replace and repair faulty parts free of charge. Buyers are only responsible for shipping or air charges. For parts in stock, we are capable of dispatching replacements within just 1 day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, we have established local services in Indonesia and Thailand. Our comprehensive offerings include fast response, on-site support, guaranteed spare parts, communication in native languages, and a promise of minimal downtime, allowing peace of mind. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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