Question 1

When can you expect your order to be delivered or the lead time?

Accepted Answer

Delivery timelines are tailored to your order specifics: expect swift delivery of a single device within 5-30 days, while a complete assembly line may take between 30-90 days, ensuring precision and quality.

Question 2

Is there a minimum quantity required to place an order?

Accepted Answer

Absolutely not! You can conveniently purchase just 1 set, offering you flexibility without the constraints of minimum quantity requirements.

Question 3

What payment methods do you offer?

Accepted Answer

Our payment process is seamless: Secure your order with a 40% down payment via TT, and settle the balance of 60% just before your machine is shipped. Complete bank details will be shared upon request.

Question 4

What are the available delivery modes?

Accepted Answer

Customers take the reins for delivery and insurance. We're pleased to assist in organizing your shipment, whether by sea or air, ensuring your goods reach you safely and efficiently.

Question 5

What are the power supply requirements for the equipment?

Accepted Answer

We offer customization to meet your specific power needs: Choose from options like 220v 1phase or 110v 1phase, designed to fit your operational demands. For greater power requirements, options include 380v 3phase or 220v 3phase, among others.

Question 6

How is the shipment packed for safe delivery?

Accepted Answer

Our packaging is robust and meets international export standards. Europe and Australia receive equipment in fumigated wooden cases. For North America, South America, and Africa, we employ sturdy three-ply or fumigated wooden cases, while Asia gets wooden or three-ply wooden cases for secure transit.

Question 7

Who will handle the installation of the equipment?

Accepted Answer

Typically, buyers visit our state-of-the-art factory for equipment training and installation. Alternatively, we offer the convenience of on-site installation at your facility, with you covering only the cost of return air tickets and lodging.

Question 8

What does your after-sales service encompass?

Accepted Answer

We stand by our products with comprehensive maintenance support. Enjoy complimentary parts replacement and repair if within warranty, with just shipping or air charges applicable. Our efficient service ensures in-stock parts are dispatched within 1 day to minimize downtime.

Question 9

Do you offer local factory service points in Southeast Asia?

Accepted Answer

Yes, we do! Enjoy rapid response, on-site support, guaranteed spare parts, and seamless native language communication in Indonesia and Thailand, ensuring minimal downtime and maximum operational efficiency. Our Indonesia service point is located at: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang. Find our Thailand service center at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Automatic Grade

Application

Type

Forming Species

Forming Function

Driven Type

Material Type

Packaging

Packaging Material

Full Customization

Own Factory

Weight

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

Send Inquiry

You may also like