Question 1

When can you expect your order to be delivered?

Accepted Answer

Depending on your order size, a single device will have a swift delivery time ranging from an impressive 5 to 30 days. For larger orders encompassing the entire assembly line, expect a thorough delivery process that spans 30 to 90 days.

Question 2

What are the order size requirements?

Accepted Answer

No minimum quantity constraints! Feel free to start with just a single set of any of our premium products.

Question 3

Which payment methods do we offer?

Accepted Answer

We make transactions easy and secure, accepting TT payments with a 40% down payment and the remaining 60% due before shipment. Comprehensive bank details will be provided for a seamless process.

Question 4

How does the delivery and insurance work?

Accepted Answer

While the customer handles delivery and insurance, we are delighted to coordinate the necessary arrangements by either sea or air transport, ensuring your order reaches you safely.

Question 5

What are the specifics for power supply?

Accepted Answer

We offer personalized solutions to meet your electrical requirements, catering to either 220v 1phase or 110v 1phase specifications. Additionally, options include 380v 3phase or 220v 3phase, among others, to ensure seamless integration with your existing systems.

Question 6

How do you protect your investment during transit?

Accepted Answer

Utilizing robust standard export packing materials, we ensure protection and compliance: For Europe and Australia, we use fumigated wooden cases. For North and South America and Africa, our choice includes either three-ply or fumigated wooden cases. In Asia, we employ wooden or three-ply wooden cases.

Question 7

Who will handle the installation of your new equipment?

Accepted Answer

Typically, buyers visit our factory for thorough training and seamless installation. However, should you require, we are willing to come to your facility. Simply cover the return airfare and lodging expenses.

Question 8

What can you expect from our after-sales service?

Accepted Answer

Our maintenance support ensures any equipment issue is promptly addressed. Under warranty, faulty parts are replaced or repaired at no cost, with only shipping or air charges applicable. We ship readily available parts within a day.

Question 9

Do we have local service points in Southeast Asia?

Accepted Answer

Our localized services in Indonesia and Thailand provide rapid response, on-site support, guaranteed spare parts, native language communication, and peace of mind with minimal downtime. Indonesia Address: Jalan: iman bonjol ruko Center Plaza/Ruko WR Blok C No 2-3 (DH Karawaci), Tangerang. Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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