Question 1

What is the expected delivery or lead time for orders?

Accepted Answer

Your order's delivery timeline is tailored to your needs. For a single device, expect a swift turnaround of approximately 5-30 days. For a complete assembly line, we ensure comprehensive integration within 30-90 days.

Question 2

Is there a minimum order quantity requirement?

Accepted Answer

We embrace flexibility! You can initiate your investment with just 1 set as the minimum order quantity for any of our top-tier products.

Question 3

What are the accepted payment methods?

Accepted Answer

We facilitate smooth transactions through TT, requiring a 40% down payment, with the remaining 60% settled before shipment. Rest assured, all bank details will be provided for your convenience.

Question 4

What are the available modes of delivery?

Accepted Answer

While customers handle delivery and insurance, we are delighted to assist in organizing your logistics, offering options by sea or air, tailored to your preferences.

Question 5

What are the power supply requirements for the equipment?

Accepted Answer

We offer customized power solutions to meet your specific requirements, whether it's 220v single-phase or 110v single-phase. For more extensive operations, we provide 380v three-phase or 220v three-phase configurations, ensuring seamless integration with your existing systems.

Question 6

How is the equipment shipped and packaged?

Accepted Answer

We prioritize safety with our packaging: Europe and Australia receive fumigated wooden cases, while North and South America, along with Africa, are served with three-ply or fumigated wooden cases. In Asia, we provide either wooden or three-ply cases.

Question 7

Who will handle the installation of the equipment?

Accepted Answer

Typically, you are encouraged to visit our facility for comprehensive training and installation. However, if preferred, we can dispatch our experts to your site, with your responsibility being only return airfare and lodging expenses.

Question 8

What after-sales service do you provide?

Accepted Answer

We offer robust after-sales support, including maintenance and repair services. During the warranty period, faulty parts are replaced or repaired free of charge, with only shipping or airfreight costs borne by the buyer. Most stocked parts ship within a day to minimize downtime.

Question 9

Do you have local service facilities in Southeast Asia?

Accepted Answer

Yes, we proudly offer local service in Indonesia and Thailand, ensuring rapid response, on-site support, guaranteed spare parts availability, and native language communication for seamless operation. Indonesia Address: Jalan Iman Bonjol, Ruko Center Plaza / Ruko WR Blok C No 2.3 (DH Karawaci), Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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