Question 1

When is the delivery or lead time?

Accepted Answer

For individual devices, expect a rapid dispatch within 5-30 days. Should your order encompass a full assembly line, we ensure a comprehensive timeline that spans 30-90 days, ensuring precision and quality.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely none! Begin your transformative journey with us by acquiring just a single unit of any of our superior products. Flexibility and accessibility are at the heart of our service.

Question 3

How about the payment way?

Accepted Answer

Enjoy our seamless and customer-centric payment terms: initiate your purchase with a 40% deposit and finalize with a balanced 60% payment prior to shipment. We provide full banking details for your utmost convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Choose your mode of delivery with ease: While customers can manage their own delivery and insurance, we are delighted to organize your preferred mode of transport by sea or air, offering you complete peace of mind.

Question 5

What is the power supply requirement?

Accepted Answer

Customize your power supply to perfectly match your needs: Whether you demand 220v 1-phase or 110v 1-phase, our solutions are tailored to fit. Alternatively, select from 380v 3-phase or 220v 3-phase configurations, among other options, for the ultimate bespoke experience.

Question 6

What about the shipment packing?

Accepted Answer

Our shipment packing adheres to the pinnacle of international standards: Europe and Australia benefit from premium fumigated wooden cases. For North America, South America, and Africa, robust three-ply or fumigated wooden cases are utilized. Asian destinations receive the protection of wooden or three-ply wooden cases, ensuring your goods arrive in pristine condition.

Question 7

Who is going to install the equipment?

Accepted Answer

You are welcomed to our state-of-the-art factory for in-depth training and installation. Alternatively, our experts can travel to your site; simply cover the return airfare and accommodation, and we will manage everything else for you.

Question 8

How about the after sales service?

Accepted Answer

Benefit from our exceptional after-sales service designed for your peace of mind. We provide comprehensive maintenance support and during the warranty period, any faulty parts are replaced or repaired at no cost, with the exception of shipping or air charges. We pride ourselves on rapid response, dispatching in-stock parts within a day.

Question 9

Do you have local factory service points in Southeast Asia ?

Accepted Answer

Enjoy unparalleled support with our local service hubs in Indonesia and Thailand. We guarantee swift response times, on-site technical assistance, assured availability of spare parts, and the convenience of native language communication to minimize any downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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