Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your order specifications, our swift and efficient logistics ensure that a single device is delivered within a seamless timeframe of about 5 to 30 days. For complete assembly line setups, you can expect a delivery period of about 30 to 90 days, ensuring precision and reliability every step of the way.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! We prioritize flexibility and cater to your needs, allowing you to purchase with confidence starting from just 1 set as the minimum quantity for any of our premium products.

Question 3

How about the payment way?

Accepted Answer

Embrace a streamlined transaction process with us: we accept TT payments with a manageable 40% down payment upfront. The remaining balance of 60% is due just before your machine is shipped out. Rest assured, detailed bank information will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Our commitment to customer satisfaction means we offer flexibility in delivery arrangements. While you oversee delivery and insurance, we can seamlessly coordinate shipping by sea or air to best suit your preferences.

Question 5

What is the power supply requirement?

Accepted Answer

Tailored to meet your specific needs, our equipment can be customized to operate on either 220v 1phase or 110v 1phase, ensuring compatibility and efficiency. 380v 3phase or 220v 3phase, etc.

Question 6

What about the shipment packing?

Accepted Answer

To ensure your product arrives safely, we use robust standard export packing materials. For Europe and Australia, we utilize fumigated wooden cases. Meanwhile, North America, South America, and Africa benefit from three-ply or fumigated wooden cases. For Asia, we use wooden or three-ply wooden cases, providing the utmost protection.

Question 7

Who is going to install the equipment?

Accepted Answer

To equip you with the knowledge for optimal use, we invite buyers to our factory for comprehensive equipment training and installation. However, should you prefer, our experts can visit your factory. You will only be responsible for the return airfare and lodging expenses, ensuring a seamless installation experience.

Question 8

How about the after sales service?

Accepted Answer

Our exceptional after-sales support guarantees maintenance assistance for any equipment issues. Should your equipment still be under warranty, we offer complimentary replacement and repair of faulty parts. You only cover shipping or air charges. Typically, we dispatch in-stock parts within 1 day to minimize downtime.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, our local service points in Indonesia and Thailand ensure you receive swift responses, on-site support, guaranteed spare parts, native language communication, and peace of mind with minimized downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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