Question 1

When is the delivery or lead time?

Accepted Answer

The delivery timeline is tailored to your specific order requirements. For single devices, expect a swift dispatch within 5 to 30 days. For comprehensive assembly lines, we ensure meticulous delivery within an efficient 30 to 90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not. Flexibility is key. You can confidently order a minimum of just one set of any product to suit your precise needs.

Question 3

How about the payment way?

Accepted Answer

We facilitate smooth transactions through T/T, requiring a 40% down payment. The remaining 60% is settled seamlessly before the machine ships. Detailed bank information will be promptly provided.

Question 4

What is the mode of delivery?

Accepted Answer

Customers hold the reins for delivery and insurance. However, we are delighted to assist with efficient arrangements, be it by sea or air, to ensure a seamless journey.

Question 5

What is the power supply requirement?

Accepted Answer

We offer bespoke customization to meet your specific power needs, accommodating either 220V 1-phase or 110V 1-phase, ensuring optimal compatibility. Additionally, options include robust configurations like 380V 3-phase or 220V 3-phase, among others, tailored to your exact specifications.

Question 6

What about the shipment packing?

Accepted Answer

We ensure secure and reliable global delivery with standard export packing. For Europe and Australia, we use fumigated wooden cases. For North and South America, as well as Africa, we employ either three-ply or fumigated wooden cases. Asia benefits from our sturdy wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers are invited to our state-of-the-art factory for comprehensive equipment training and installation. Alternatively, should you desire, our experts can visit your facility, with only the costs of return air tickets and lodging needing coverage.

Question 8

How about the after sales service?

Accepted Answer

Our commitment to exceptional maintenance support ensures any equipment issues are swiftly addressed. Within warranty, faulty parts are replaced or repaired at no cost, with only shipping or air charges applicable. Expedited shipment of in-stock parts is achieved within just 1 day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Indeed, our local service hubs in Indonesia and Thailand are at your disposal, offering rapid response, on-site support, guaranteed spare parts, seamless native language communication, and ensured downtime minimization. Indonesia Address: Jalan: Iman Bonjol Ruko Center Plaza /Ruko WR Blok C No 3 (DH Karawaci) Tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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