Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are thoughtfully customized to suit the magnitude of your order. Expect a swift delivery within 5-30 days for a single device. For a complete assembly line, anticipate a precise delivery window of 30-90 days, ensuring that we meet your requirements promptly and efficiently.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! We offer the freedom to purchase as little as 1 set for any of our premium products, granting you unmatched flexibility and convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

Our seamless transaction process accepts payments via TT. A 40% initial payment is required, with the remaining 60% due prior to shipment. We provide comprehensive bank details to facilitate a smooth and effortless transaction experience.

Question 4

How will my order be delivered?

Accepted Answer

Delivery and insurance arrangements are at your discretion. However, we are more than happy to assist in organizing your shipment by either sea or air, ensuring your experience is nothing short of seamless and stress-free.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are crafted to suit your specific needs, with customization options available for either 220v 1phase or 110v 1phase. For more powerful demands, we also provide 380v 3phase or 220v 3phase configurations to meet your robust requirements.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

To guarantee the utmost protection, we utilize standard export packing materials. For Europe and Australia, we use specially fumigated wooden cases. Shipments to North and South America and Africa are secured in three-ply or fumigated wooden cases, while those bound for Asia are enclosed in either wooden or three-ply cases. This ensures your shipment's safety across the globe.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are encouraged to visit our factory for immersive training and installation. However, should you prefer, our experts are available to travel to your location. Simply cover the round-trip airfare and lodging expenses, and leave the rest to us.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We are committed to providing comprehensive maintenance support for any equipment issues. During the warranty period, parts are repaired or replaced at no cost, with only shipping or air fees billed to you. For parts in stock, expect swift dispatch within a day, ensuring minimal downtime.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we proudly offer dedicated service points in both Indonesia and Thailand. Enjoy prompt responses, on-site support, guaranteed spare parts, and assistance in your native language, effectively eliminating any downtime concerns. Discover us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No. 2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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