Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery schedules are meticulously crafted to suit the size of your order. If you're ordering a single device, anticipate delivery within a swift 5-30 days. For those requiring a comprehensive assembly line, delivery is expected within 30-90 days, ensuring punctuality for every need.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Not at all! Feel free to purchase as few as one set of any of our elite products, providing utmost flexibility and ease of access.

Question 3

What are the accepted payment methods?

Accepted Answer

We offer seamless transaction facilitation through TT, with a simple 40% down payment upfront. The remaining 60% is payable before shipment. Detailed banking information will be provided to ensure a hassle-free transaction experience.

Question 4

How will my order be delivered?

Accepted Answer

You have the liberty to arrange delivery and insurance. We are more than happy to support you in organizing shipment by either sea or air, promising an effortless experience.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are engineered for adaptability, allowing customization for either 220v 1phase or 110v 1phase to meet your specific needs. For more demanding requirements, we provide advanced configurations such as 380v 3phase or 220v 3phase.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We utilize premium standard export packing materials to ensure ultimate protection of your shipment. For Europe and Australia, we employ fumigated wooden cases. In North and South America and Africa, we utilize three-ply or fumigated wooden cases. Shipments to Asia are delivered in either wooden or three-ply cases, ensuring global safety and security.

Question 7

Who will handle equipment installation?

Accepted Answer

While we typically welcome buyers to our factory for immersive training and installation, we are ready to dispatch our specialists to your location if needed. Simply cover the cost of round-trip airfare and lodging expenses.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Our comprehensive after-sales service ensures robust maintenance support for any equipment issues. For items under warranty, parts are repaired or replaced at no charge, with only shipping or air charges invoiced to you. Expect prompt dispatch of in-stock parts within one day.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Absolutely, we have dedicated service centers in Indonesia and Thailand, offering rapid response, on-site support, guaranteed spare parts, and communication in local languages, effectively minimizing downtime concerns. Our Indonesia service location is at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. You can visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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