Question 1

When can you expect your order to be delivered?

Accepted Answer

We tailor our delivery timelines to meet the unique needs of your order. For a single device, enjoy swift delivery within 5 to 30 days. For a complete assembly line, anticipate a delivery window of 30 to 90 days, ensuring punctual service that aligns perfectly with your requirements.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Experience ultimate flexibility and convenience by purchasing as few as 1 set of our premium products, tailored to your precise needs.

Question 3

What are the accepted payment methods?

Accepted Answer

Our seamless transaction process accommodates payments via TT, with a 40% down payment required upfront. The remaining 60% is due prior to shipment. We will provide comprehensive bank details to ensure a smooth financial transaction.

Question 4

How will my order be delivered?

Accepted Answer

You hold the power to arrange delivery and insurance, but rest assured, we are here to assist. Whether by sea or by air, our team is delighted to facilitate a seamless shipping experience tailored to your needs.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machinery is engineered for adaptability to fit your specific requirements, offering customization for both 220v 1-phase and 110v 1-phase configurations. For those needing more robust solutions, we also provide 380v 3-phase or 220v 3-phase setups, ensuring your operations run smoothly and efficiently.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We prioritize safety with standard export packing materials. In Europe and Australia, we employ fumigated wooden cases, while in North and South America and Africa, we use three-ply or fumigated wooden cases. Asia benefits from either wooden or three-ply cases, ensuring global protection during transit.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers benefit from comprehensive training and installation at our factory. Alternatively, our experts can visit your site if you prefer, with the condition that you cover the round-trip airfare and lodging expenses. We ensure your installation is seamless and efficient.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

Experience peace of mind with our robust after-sales service. We provide maintenance support for any equipment issues. Under warranty, parts are repaired or replaced free of charge, with only shipping or air charges billed to you. For stocked parts, dispatch occurs within a day, ensuring your operations remain uninterrupted.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we enhance your experience with dedicated service points in Indonesia and Thailand. Enjoy swift responses, on-site support, guaranteed spare parts, and native language assistance, all designed to eliminate downtime and keep your business running smoothly. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Your local partner in automation excellence. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdi

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