Question 1

When is the delivery or lead time?

Accepted Answer

Depending on your order specifics, our streamlined delivery timescales can ensure your expectations are met with precision. For a single device, anticipate a swift arrival in approximately 5-30 days. In contrast, assembling a complete line requires a period of 30-90 days, ensuring comprehensive quality and reliability.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Enjoy the freedom to purchase just 1 set as the minimum quantity for any of our exceptional products.

Question 3

How about the payment way?

Accepted Answer

Our payment procedures are simple and straightforward: a down payment of 40% is required via TT, with the remaining balance of 60% due before shipment. Bank details will be provided for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

While the customer is responsible for delivery and insurance, we eagerly assist in arranging seamless transportation by either sea or air to best suit your needs.

Question 5

What is the power supply requirement?

Accepted Answer

We tailor the power supply to your specifications, offering versatile options such as 220v 1phase or 110v 1phase. Additionally, configurations of 380v 3phase or 220v 3phase are also available to accommodate your unique requirements.

Question 6

What about the shipment packing?

Accepted Answer

Our commitment to safety in transit is unwavering. We utilize robust standard export packing materials. For Europe and Australia, fumigated wooden cases are standard. In North and South America, and Africa, we offer three-ply or fumigated wooden cases. Asia-bound shipments are secured in wooden or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, you'll visit our facility for comprehensive equipment training and installation guidance. However, if on-site support is preferred, we can arrange a factory visit, with costs limited to return airfare and lodging expenses.

Question 8

How about the after-sales service?

Accepted Answer

Our after-sales service is unparalleled. We offer maintenance support for any equipment issues. Within warranty, faulty parts are replaced and repaired free of charge, with the buyer covering only shipping or air expenses. We ensure rapid dispatch of in-stock replacement parts within 1 day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, we are pleased to offer local services in Indonesia and Thailand, ensuring a swift response, on-site support, guaranteed spare parts, native language communication, and minimal downtime. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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