Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are meticulously crafted to suit your order size. A single device graces your doorstep in as little as 5-30 days, while a full assembly line is tailored to arrive within 30-90 days, ensuring our commitment to meeting your requirements swiftly and efficiently.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Enjoy the freedom to purchase as little as 1 set of our premium products, offering unparalleled flexibility and utmost convenience.

Question 3

What are the accepted payment methods?

Accepted Answer

Our transaction process is streamlined for ease, requiring a 40% advance payment through TT. The remaining 60% is settled before shipment. We provide comprehensive bank details to ensure a smooth and secure transaction.

Question 4

How will my order be delivered?

Accepted Answer

You are entrusted with the responsibility of arranging delivery and insurance. We gladly offer assistance in organizing a seamless shipment experience by sea or air.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our versatile machines are customized to your specifications, compatible with either 220v 1phase or 110v 1phase. For more demanding applications, we also provide configurations of 380v 3phase or 220v 3phase to meet your robust requirements.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

To guarantee ultimate protection during transit, we utilize standard export packing materials. In Europe and Australia, shipments are secured in fumigated wooden cases. For North and South America and Africa, we offer the choice of three-ply or fumigated wooden cases, while Asian deliveries arrive in either wooden or three-ply cases, ensuring safety and peace of mind across the globe.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, we invite buyers to our factory for in-depth training and installation. Should you require on-site expertise, we are delighted to send our specialists to your location, with the travel and lodging expenses covered by you.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We offer comprehensive maintenance support to address any equipment issues. Within the warranty period, parts are repaired or replaced free of charge, with only shipping or air charges billed to you. For stocked parts, we ensure dispatch within a day, guaranteeing swift and reliable service.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Certainly, we have established dedicated service points in Indonesia and Thailand. These locations offer rapid response times, on-site support, guaranteed spare parts, and assistance in the native language, ensuring minimal downtime and unparalleled service satisfaction. Visit us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang, where comprehensive support is just around the corner. Drop by our Thailand facility at: 49 Si Wa Pha Sawatdee - Eka

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