Question 1

When can you expect your order to be delivered?

Accepted Answer

Our delivery timelines are meticulously tailored to fit your order. Expect a swift delivery for a single device, ranging from 5 to 30 days. For a comprehensive assembly line, anticipate a timeline of 30 to 90 days. We ensure that every requirement is met with timely service.

Question 2

Is there a required minimum order quantity?

Accepted Answer

Absolutely not! Embrace the ease of purchasing as little as one set of our top-tier products. We provide flexibility and convenience to accommodate your unique needs.

Question 3

What are the accepted payment methods?

Accepted Answer

Transactions are seamless with us! We accept payments via TT, requiring a 40% deposit. The remaining 60% is settled before shipment. Our comprehensive bank details ensure a smooth transaction process.

Question 4

How will my order be delivered?

Accepted Answer

Delivery and insurance arrangements are in your capable hands. However, we are thrilled to assist with coordinating shipment by sea or air, ensuring a hassle-free experience every step of the way.

Question 5

What are the power supply requirements for your machinery?

Accepted Answer

Our machines are designed with adaptability in mind, offering customization to suit either 220v 1phase or 110v 1phase requirements. For more substantial needs, we provide 380v 3phase or 220v 3phase configurations, catering to a wide range of power supply requirements.

Question 6

How do you ensure the safety of my shipment during transit?

Accepted Answer

We use premium standard export packing materials for optimal protection. In Europe and Australia, shipments are secured in fumigated wooden cases. For North and South America and Africa, we offer three-ply or fumigated wooden cases. In Asia, shipments arrive in wooden or three-ply cases, ensuring worldwide safety.

Question 7

Who will handle equipment installation?

Accepted Answer

Typically, buyers are invited to our factory for in-depth training and installation. However, if needed, our specialists can visit your site. Just cover the round-trip airfare and lodging expenses, and we'll handle the rest.

Question 8

What kind of after-sales service do you provide?

Accepted Answer

We are committed to offering robust maintenance support for any equipment issues. Under warranty, parts are repaired or replaced at no cost, with only shipping or air charges billed to you. Expect dispatch within a day for stocked parts.

Question 9

Do you have service locations in Southeast Asia?

Accepted Answer

Indeed, we have established dedicated service points in Indonesia and Thailand. Experience swift responses, on-site support, guaranteed spare parts, and native language assistance to eliminate downtime concerns. Find us in Indonesia at: Jalan: Iman Bonjol, Ruko Center Plaza/Ruko WR Blok C No.2.3 (DH Karawaci), Tangerang. Visit our Thailand facility at: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000.

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